PLAYERUNKNOWN’S BATTLEGROUNDS MOBILE

Privacy Policy

Last Updated: 06 July 2021

Thank you for using our products and services! We respect your concerns about privacy and appreciate your trust and confidence in us.

Here is a summary of the information contained in this privacy policy. This summary is to help you navigate the privacy policy and it is not a substitute for reading everything! You can use the hyperlinks below to jump directly to particular sections.

What information do we need to provide the Game Services?

If you register an account to use the Game then we will need some information from you to set this up. We will also process some information when you use the Game (e.g., to make sure your progress is saved) and when you buy items (e.g., to ensure you get the purchased content). If you choose to set up your Game profile using a social media account, we also collect information from that social media account. If you choose, you can provide certain other information to personalise the gaming experience and enable Game features, or participate in Game Services. If you need to get in touch with us then we will also retain some information so that we can get back in touch with you and address any concerns. More Information.

How will we use your information?

We use your information to provide the many functions and services that comprise the Game Services. We also use your information for account verification, security purposes, to support and improve the Game Services, to process transactions as part of the Game Services, and to provide you with game updates. We do not share your information with any third parties, except where we need to in order to provide the Game Services (e.g., use local cloud providers or to back up your data; using our affiliates around the world to help us to deliver the Game Services) or monitor the success of our marketing and advertising programs, or where we are instructed to by a court, authority or compelled by law. More Information.

Who do we share your information with?

We use some third parties to help us deliver the best possible experience (e.g., cloud services to back up your data, support ticketing and fraud detection). When we use a third party, we only do this to process or store your information for the purposes described in this privacy policy. We also have affiliates around the world who help us deliver the Game Services and we may be required by a court or legal obligation to disclose certain information in some circumstances. More Information.

Where do we process your information?

Our servers are located in India (in the case of users located in India only), Singapore, Hong Kong SAR and the United States. Your information can be accessed from outside of where you live by our support, engineering and other teams around the world, including Singapore, the People’s Republic of China, India, Indonesia, the United States and Hong Kong SAR. More Information.

How long do we keep hold of your information?

We generally retain your information for the period during which you maintain an account for this Game after which time your data is deleted (as further described in this privacy policy), unless otherwise required by applicable laws. More Information.

How can I exercise my rights over my information?

Depending on where you live, you may have certain rights with respect to your information, such as rights of access, to receive a copy of your data, or to delete your data or restrict or object to our processing of your data. More Information.

How to get in touch with us

If you have any questions about anything in this policy, or want to exercise any rights you may have, please contact us here.

How will we notify you of changes?

If there are any significant changes to this privacy policy, we will update the policy here. More Information.

Contact Information

Data Controller: Proxima Beta Pte. Limited Email: dpo@proximabeta.com

EU Representative: Proxima Beta Europe B.V. Email: dpo@proximabeta.com

Serbia Representative: Karanovic & Partners o.a.d. Beograd. Email: local.representative@karanovicpartners.com

Turkey Data Controller Representative: Özdağıstanli Ekici Avukatlık Ortaklığı. Email: turkeydatarep_proximabeta@iptech-legal.com   (Özdağıstanli Ekici Avukatlık Ortaklığı is our data controller representative and its authority is limited to the authorities stipulated under the Law on Protection of Personal Data w. no 6698. Özdağıstanli Ekici Avukatlık Ortaklığı is not authorized for any other matters such as in-Game conduct, bans, investigations, civil or criminal complaints.)

 

 

 


 


Welcome to PLAYERUNKNOWN’S BATTLEGROUNDS MOBILE!

This privacy policy explains the when, how and why when it comes to the processing of your personal information in connection with the mobile game PLAYERUNKNOWN’S BATTLEGROUNDS MOBILE (“Game”) and the website for the Game (“Website”) (the Game and the Website together comprise the “Game Services”), and sets out your choices and rights in relation to that information. Please read it carefully – it is important for you to understand how we collect and use your information, and how you can control it.

If you do not agree to the processing of your personal information in the way this privacy policy describes, please do not provide your information when requested and stop using the Game Services. By using the Game or the Website, you are accepting our rules regarding your personal information as described in this privacy policy.

 

This Game has been developed by Proxima Beta Pte. Limited (“we”, “us”, “our”). 

For the purpose of data protection laws, the data controller of your personal information in relation to the Game Services is Proxima Beta Pte. Limited. The registered address of Proxima Beta Pte. Limited is 10 Anson Road #21-07 International Plaza, Singapore. 

Our data protection officer can be contacted at dpo@proximabeta.com.

Our representatives for data protection purposes in certain jurisdictions are as follows:

EU

Proxima Beta Europe B.V.

Gustav Mahlerplein 2, 1082 MA, Amsterdam, the Netherlands

dpo@proximabeta.com

Serbia

Karanovic & Partners o.a.d. Beograd

Resavska 23, Belgrade, 11000, Serbia

local.representative@karanovicpartners.com

Turkey

Özdağıstanli Ekici Avukatlık Ortaklığı.

Varyap Meridian Grand Tower ABlok Al Zambak Sok No: 2 K: 32 D. 270 Ataşehir Istanbul Turkey

 

turkeydatarep_proximabeta@iptech-legal.com

 

Please reach out to us if you have any questions or concerns regarding the processing of your personal information: you can contact us anytime at dpo@proximabeta.com.

  1. The Types of Personal Information We Use

 

This section describes the different types of personal information we collect from you and how we collect it. If you would like to know more about specific types of data and how we use that data, please see the section entitled “How We Use Your Personal Information” below.

The following is a high-level summary of the types of personal information we use:

1. Information you provide to us (either directly or through a third party). 

 

You give us information about you when you register for the Game (your nominated nickname, and information we import from your connected social media account (WeChat, Facebook, QQ, VKontakte, Twitter, Google Play, Game Center or LINE) in order to set up your profile, including your name as it appears on your social media profile, your user ID and your profile picture). For certain regions, you may also be asked to provide us with your date of birth (stored device-side only) to verify your age and for administration of the gameplay management system. You also provide us with information when you set up your profile for the Game (including region location and information you voluntarily elect to provide in order to customise gameplay, such as gender) or your nickname when you log-in as a ‘guest’ in order to use the Game.

 

Once a Game account is set up, you may also choose to provide us with your mobile phone number or email address and a password, which you may select yourself for the purposes. These will be bound to your account (once verified by way of a verification code we will send to you) for the purposes of enabling login by email or mobile phone number. If you choose to bind your phone number or email address with your account, you will have the option to login via your mobile phone number or email address and we will access your phone number or email address to verify you as a user without you having to enter a validation code or password every time you login. For certain regions, we will ask you to bind your telephone number with your account when you change your location setting.

 

You also provide us with information when you participate in a survey in the Game (in which case we will process the information you provide to us as part of the survey, including country, age, gender, profession and email address). When you participate in one of our sweepstakes events, you provide us with information including email address, Open ID, phone number, mailing address and country; when you register for a tournament, we will collect your name, email address, country/region and player UID; and when you register for an e-sports event, we will collect your team name, registration region, team logo, your name, nationality or residency, email address, Discord ID (if applicable) and character ID. If you qualify to attend in person an e-sports event, we will also ask you for your ID or passport information, date of birth, gender, home address, phone number, photo and social media profile. If you participate in one of our game-based events, to send you digital prize(s) if you win such prize(s), we will process your email address and telephone number; to deliver physical prize(s) if you win such prize(s), we will process your name (as shown on your passport), email address, telephone number, mailing address and postal code; and if you share the event with your friends, we will process your friends list.

 

You provide us with your telephone number and/or email address if you choose to receive information on our game updates via email and/or SMS. For data subject requests, we will collect information to verify your identity, your rights and to process the requests, including country/region, alias, user email address, screenshot of Game avatar, account ID, account registration date, account UC balance, account BP balance, request details, and if applicable, name of requestor, email address of requestor, requestor's relationship with user, proof of requestor's identity, proof of user's identity and requestor's authority.

 

2. Information about you generated as part of the Game (and its in-Game services)

 

We automatically collect certain data from you when you use the Game Services, namely your open ID, IP address, device information (such as application version, battery level, WiFi strength, available space, network type, OS version, platform, carrier, country code, series ID, Android ID, IDFV, XID (if you are a guest user, generated from your existing device information, model, manufacturer, Android ID), WiFi SSID (stored device-side only) and time zone settings), registration time, login time, battle performance information, and information regarding your use of the Game Services, such as date and time stamps of actions. We also collect and store your data:

 

3. Information you generate and display in the course of using the Game Services.

You may provide additional information as part of your profile (such as gender). You may also provide or generate information when you communicate with other users in the Game (chat log data and chat content, both audio and text). We generate an Open ID and use this to store your Game data, and we collect and store your Game play statistics (e.g. level, scores) in order to provide you with feedback, information about your Game play and progress. If you participate in a sharing event, we will process your Game data (prop types, wins, ranking and Game play statistics) to prepare a report for you and process your friends list so you can share game activities with your friends. Your Game data and country/region are also used to determine if you qualify for, and to invite you to participate in, a tournament.

Cookies

We use cookies and other similar technologies (e.g. web beacons, log files, scripts and eTags) (“Cookies”) to enhance your experience using the Game Services. Cookies are small files which, when placed on your device, enable us to provide certain features and functionalities.

You have the option to permit installation of such Cookies or subsequently disable them. You may accept all cookies, or instruct the device (in the case of the Game) or web browser (in the case of the Website) to provide notice at the time of installation of cookies, or refuse to accept all cookies by adjusting the relevant cookie retention function in your device. However, in the event of your refusal to install cookies, the Game Services may be unable to operate as designed.

For more information about our Cookies policy, click here.

Children

Our Game Services are not intended for children. Children must not use the Game Services for any purpose, except where their parent or guardian has provided consent (to the extent this option is available in your jurisdiction). By children, we mean users under the age of 18 years old; or in the case of a country where the minimum age for processing personal information differs, such different age. For users located in certain countries we have listed the minimum relevant age in the table below.

Country in which the user is located

Minimum age of the user

Brazil

18

Egypt

18

European Economic Area/Switzerland

16

India

18

Indonesia

21

Kingdom of Saudi Arabia

15

Malaysia

18

Russia

14

Singapore

18

Thailand

20

Turkey

18

United Arab Emirates

21

United Kingdom

13

United States

16


We do not knowingly collect personal information from children under these ages for any purpose. If you believe that we have personal information of a child under these ages without parental or guardian consent, or if you are the parent or guardian of the user and wish to withdraw the consent, please submit your request at https://www.pubgmobile.com/datasubject or contact us at dpo@proximabeta.com and we will delete such information.

  1. How We Use Your Personal Information

 

This section provides more detail on the types of personal information we collect from you, and why. For users who live in the United Kingdom, the European Economic Area, Switzerland, Thailand, Brazil or Turkey (“Relevant Jurisdiction”), it also identifies the legal basis under which we process your data.

Personal Information

Use

Legal Basis (only relevant if you are located in a Relevant Jurisdiction)

Game

Information you provide to us (either directly or through a third party). 

Nickname

We use this information to create your account for the Game in accordance with your request.

Necessary to perform our contract with you to provide the Game.

Hashed Nickname / Gamer Tags

If your account is determined to breach our Terms of Service or otherwise is found to be undertaking activity which is illegal, defamatory, damaging to the platform or similar, and your account is consequently banned, we may publish a hashed version of your nickname on our website and in the Game (including via in-Game pop-up).

It is in our legitimate interest to ensure the security of our services and to maintain a fair gaming environment within the Game, including notifying other players if a participant has been removed for behavior that violates the Terms of Service.

Social Connect Information (if you choose to log in via your social media account with these networks):

  • WeChat: Open ID, profile photo, alias, gender, region
  • Facebook: Name, Facebook ID, profile picture
  • VKontakte: userID, nickname, first name, last name, profile picture
  • QQ: Open ID, profile picture, alias, gender, region
  • Twitter: userID, nickname, profile image
  • Google Play: UserID, nickname, profile image
  • Game Center: UserID, nickname, profile image
  • LINE: UserID, display name, profile image
  • Huawei Mobile Services: UserID, profile image
  • Sign in with Apple: Apple ID, profile image

We use this information to:

       create your account for the Game in accordance with your request; and

       share in-game photos on WeChat, Facebook, VKontakte, QQ, Twitter, Google Play, Game Center or LINE (as applicable) at your request.

Necessary to perform our contract with you to provide the Game.

Gender (if you elect to provide this information)

We only receive this information if you voluntarily provide it (other than users who log in via their QQ or WeChat social media account, when gender is also collected – please see above). It is used in order to customise gameplay.

Necessary to perform our contract with you to provide the Game with gender-specific content in accordance with your request.

Date of Birth (not stored)

We use your date of birth to verify your age if you are a user in certain regions. This is processed device-side only and is not transferred to us.

N/A.

Region Location (manually selected by you)

We use this information to:

  • verify your region location;
  • set up your gameplay on a regional server;
  • provide you with your geographic ranking; and
  • improve gameplay.

Necessary to perform our contract with you to provide the Game.

Friends List (WeChat, Facebook, QQ, VKontakte, Twitter)

If you choose to log-in using a social media service, we import the social media user ID and name of the friends from your social media profile so that you can connect with your friends and share game activities with your friends.

If you choose to log-in through Facebook, and connect with your friends that also have the Game, we will import the Facebook nickname and profile picture of those friends.

Necessary to perform our contract with you to provide the Game and connect you with your friends.

Friends List (manually added by you)

We use this information so that you can connect with your friends and share game activities with your friends.

Necessary to perform our contract with you to provide the Game and connect you with your friends.

Telephone number and/or email address (if you elect to provide this information to bind your account with your telephone number and/or email address or to receive game updates). In relation to your telephone number, this includes your telephone number, country code, SMS content and senderID (“SMS Sending Records”)

 

We only receive this information if you voluntarily provide it for the purposes of enabling login by email or mobile phone number.

We use this information to send you SMS verification codes or information on our game updates via email or SMS.

We collect this information with your consent.

Telephone number (when you provide this information to bind your account with your telephone number to change your location setting in certain regions). In relation to your telephone number, this includes your telephone number and country code

 

We use this information for the purposes of enabling login by mobile phone number if you choose to change your location setting in certain regions.

We collect this information with your consent.

Game-based Event Information (digital prizes): email address and telephone number

If you participate in a game-based event, we use your contact information to send you your prize if you win.

N/A.

Game-based Event Information (physical prizes): name (as shown on passport), email address, telephone number, mailing address and postal code

If you participate in a game-based event, we use your contact information to send you your prize if you win.

Necessary to perform our contract with you to deliver your prize.

Data Subject Request Information: country/region, alias, user email address, screenshot of Game avatar, account ID, account registration date, account UC balance, account BP balance, request details, and if applicable, name of requestor, email address of requestor, requestor's relationship with user, proof of requestor's identity, proof of user's identity and requestor's authority

 

If a data subject request is submitted, we use this information to confirm the requestor’s identity, your rights and to process the request.

Necessary to comply with a legal obligation.

Information generated as part of the Game (and its in-Game services)

Generated Open ID

We generate this and use this to store your Game data (including level and progress) with your profile, to select you to become a reviewer of video clips of suspected cheating behaviour, to notify you if you win certain events, to provide and review game events, and it allows you to connect to the Game server.

Necessary to perform our contract with you to provide the Game.

Game Play Statistics (Level, Score/s), date and time stamps of actions

We use this information to provide you with feedback and information about your gameplay and progress.

Necessary to perform our contract with you to provide the Game.

IP Address

We use this information to:

  • allow you to connect to the Game server; and
  • suggest your country/region when you seek to change your location setting.

Necessary to perform our contract with you to provide the Game.

Device ID, Device Information (application version, battery level, WiFi strength, available space, network type, OS version, platform, carrier, country code, series ID, Android ID, IDFV, device language, screen DPI, device resolution, screen direction, brand, manufacturer, device model, XID (if you are a guest user, generated from your existing device information, model, manufacturer, Android ID), time zone settings, RAM, ROM and CPU information), registration time and login time

We use this information:

  • to confirm the current network type;
  • to provide users with network type display;
  • to facilitate automatic download of important resources via WIFI;

 

  • to facilitate account data migration of guest accounts from the Game to its mini version and for security control and analysis;
  • to improve our services, including the functionality of the Game;
  • for security and verification purposes;
  • identify and address bugs and assess game function for optimisation; and
  • to combat users registering for multiple accounts.

It is in our legitimate interest to ensure the security of our services, manage registrations and improve our services.

Routing Information (if you have poor network connection): IP address, network speed

We use this information to analyse the cause of poor network connection.

Necessary to perform our contract with you to allow you to play the Game.

WiFi SSID (not stored)

We use this information to download the Game in the background. This is processed device-side only and is not transferred to us.

N/A.

Advertising ID and select device information (Open ID, Device ID, IP address and engagement data and search terms)

If you click on a link that advertises the Game, we store the Advertising ID for that advertisement and select device information with your profile.

It is in our legitimate interests to use this information to monitor the success of our advertising and marketing programs.

Chat Data (audio and text, whether inside a battle (e.g. during actual gameplay) or outside a battle (e.g. in the game lobby)) and chat log data

If you enable chat services (audio and/or text) then we will process such data in order to deliver your messages to other users.

Necessary to perform our contract with you to provide the chat services in-Game.

Transaction Records (in-app): payments on Google Play or iOS App Store (Open ID, cost, product purchased, IP address, details of transactions linked to player ID, and device details including OS version, phone model, device root status).

We use this information to facilitate your payment and maintain a record of your transaction history.

Necessary to perform our contract with you to facilitate your payment and provide you with details of your transactions.

Transaction Records (third party other than Google Play or iOS App Store): user information (name, username, email address, Facebook nickname), device information (including Open ID, IP address, OS version, type of device, internet connection), transaction details (time and date, cost, product purchased, currency, order ID) and transaction records (including player ID, time of transaction, country, email, phone number, purchase history and payment card details).

We use this information to facilitate your payment and maintain a record of your transaction history.

Necessary to perform our contract with you to facilitate your payment and provide you with details of your transactions.

Transaction Identifiers: unique identifier, name, email address, phone number, country code, date of creation of account, number of transactions during different periods, number of top-ups during different periods, number of top-up receivers, number of chargebacks.

We use this information in order to detect fraud on the Game Services.

It is in our legitimate interest to ensure the security of transactions within our services.

Customer Support Ticket ID & User Communications with Support: Name (optional), Open ID, device ID, application version, battery level, WiFi strength, free space on device, network type, OS version, browser type, platform, carrier, country code, details of ticket, email address (optional if in-app/in-Game support) and any information that you provide in communications with our support team. You also have the option of providing a photo to illustrate any errors.

We use this information to:

  • improve our services;
  • provide troubleshooting, such as addressing and remediating technical issues and bugs.

Necessary to perform our contract with you to provide and support the Game.

Safety Observation:

  • Security-Related Information: list of hack or cheating software, in-game screen information, device operation system settings, device information including mobile phone brand, model, CPU structure, CPU model, kernel version, resolution, application package of hack software; IDFV, Android ID and available memory; and a list of installed APK and running apps.
  • Security-Related Information (if you are using the game on a PC): basic hardware information, operating system information, machine codes for security authentication, user account information, network information, information of files, processes, modules, memory and driver which is related to the game running, user behaviour and status that may be related to plug-in use or sale of plug-ins through profile pictures, image files, memory image and shellcode which is related to the game running, system API calls, method calls, system procedures and related data of active windows, information on in-game modules, game screenshots, external programs attempting to access private data which belongs to process of game application.

We use this information:

  • for security and verification purposes, including to detect and observe cheating behaviours and consider restricting or banning access to the Game;
  • identify and address bugs and assess game function for optimisation;
  • solve game crashes and optimise compatibility of devices with the game; and
  • to combat users registering for multiple accounts.

If your account is determined to breach our Terms of Service, we may consider restricting or banning your access to the Game.

It is in our legitimate interest to ensure the security of our services, to maintain a fair gaming environment in the Game and to manage registrations and improve our services.

Illegal Profile Photos:

  • Profile pictures from logged in accounts (existing and new users)
  • Social media login information (WeChat, QQ Mobile, Facebook, VK, Twitter, Game Centre, Google Play, LINE, HMS and Apple ID)

We use this information to detect if your profile picture is related to the sale of plug-ins or contains pornographic content (e.g. erotic photos) and change it to a default profile picture if this is the case.

 

It is in our legitimate interest to ensure the security of our services, to maintain a fair gaming environment in the Game and to prevent the sale of plug-ins or the availability of pornographic content on the services.

Reported Chat Data: UID and chat data

We use this information to identify abuse, harassment, plug-in sales or other uses of chat in violation of our End-user License Agreement and to consider restricting use of chat function in those cases.

For more information, please refer to the Privacy FAQ for this function.

It is in our legitimate interest to ensure the integrity of the Game and protect users from prohibited conduct.

Video Clips of Suspected Cheating Behaviour:

  • Players suspected of cheating: Player name, avatar and video clip of suspected cheating activity (including sound and chats). The user’s in-Game instructions will be used to generate in-Game behaviour video clip, which will be presented to the reviewer in an anonymized form.
  • Reviewer of generated in-Game behaviour video clips of suspected cheating behaviour: Player name and avatar, Open ID, the number of generated in-Game behaviour video clips this player has viewed, review statistics and penalties applied.

We use this information to review and determine whether users suspected of cheating have cheated in the Game.

It is in our legitimate interest to ensure the security of our services and to maintain a fair gaming environment within the Game.

Malicious Content Information: signatures, nicknames, profile photos and chat histories, and email address.

We use this information to detect if you are making available malicious information (i.e. information relating to sale of plug-ins, UC tokens, game accounts, information about game power levelling, or pornographic images) via your signature, nickname, profile photo or chat history) within the Game.

We may contact you via email if we have detected malicious activity involving your account.

It is in our legitimate interest to ensure the security of our services and to ensure all information made available within the Game is legal.

Gameplay Management System Information (if you are in certain regions): daily cumulative gameplay time and daily rest time

 

We use this information to prevent gaming addiction.

N/A.

Security-Related Information when transactions are conducted: whether certain billing security features of the Android SDK (security development kit) are installed on the device, and if so the version information.

We use this information when transactions are conducted on your account in order to detect fraudulent payment activity.

It is in our legitimate interest to ensure the security of transactions within our services.

Survey Information: Country, Age, Gender, Profession, Email, and content of survey responses.

If you agree to participate in a survey conducted by us, we use this information to improve our services.

We collect this information with your consent.

Sweepstakes Participation Information: name (as shown on passport), email address, Open ID, phone number, mailing address, postal code and country.

If you participate in a sweepstakes event, we use this information to send you your prize if you win.

We collect this information with your consent.

Tournament Qualification Information: country/region and Game data (prop types, wins, ranking and Game play statistics)

We use this information to determine if you qualify for a tournament.

Necessary to perform our contract with you to provide Game tournaments.

Tournament Invitation Information (free entry): player UID

We use this information to send you in-Game invitations to free-entry tournaments, if you qualify for such tournaments.

Necessary to perform our contract with you to provide Game tournaments.

Tournament Registration Information (if you register for a tournament): name, email address, country/region and player UID

If you elect to participate in a tournament, we use this information for registration and verification.

Necessary to perform our contract with you to support tournament participation.

E-sports Event Registration Information:

  • team name, registration region, team logo, your name, nationality or residency, email address, Discord ID (if applicable) and character ID.
  • if you qualify to attend in person an e-sports event, we will also ask you for your ID or passport information, date of birth, gender, home address, phone number, photo and social media profile.

If you register for an e-sports event, we use this information to create a team for you in the tournament, to organise the tournament and to communicate with the team.

We use the ID/passport information of players who qualify to attend in person an e-sports event to verify that you are located within a country in your nominated Game region and to assist with travel arrangements.

We collect this information with your consent.

Sharing Event Report Information: Game data (prop types, wins, ranking and Game play statistics).

If you participate in a sharing event, we use this information to prepare a report for you.

We collect this information with your consent.

Battle Performance Information: Battle ID, map ID, opening time, player/team UID, number of kills by player/team, killing flow, killing count, survival time, damage amount, heal amount, current round rank, assist count, old segment level

For the classic game mode, we use this information to improve resource distribution in the battlefield.

It is in our legitimate interest to improve our services.

We may collect other personal information from you from time to time for specific reasons (such as a promotion in your country). When this happens, we will provide more information on any specific changes to the way we process that personal information that might differ to this privacy policy prior to collecting or processing any additional information. In some cases, that information may be shared with us with your consent – and if that is the case, we will provide you with further information on how we process that information and your rights.

  1. How We Store and Share Your Personal Information

 

Our corporate group operates around the world. Pursuant to our contract with you to provide you with the Game Services, your personal information will be processed on servers that may not be located where you live. Your information can be accessed from outside of where you live by our support, engineering and other teams around the world, including Singapore, the People’s Republic of China, India, Indonesia, the United States and Hong Kong SAR. No matter where our servers are located, we take appropriate measures to safeguard your rights in accordance with this privacy policy. Our servers for the Game Services are located in:

If you choose to provide us with your telephone number and/or email to receive information on game updates via SMS and/or email and in order for us to send you SMS verification codes, your information will be stored in the United States and Singapore. Additionally, the SMS service providers located in Hong Kong SAR, Singapore as well as your local carrier will have access to the data, including to the SMS Sending Records.

Only where necessary will we share your personal information with third parties. Situations where this occur are:

  1. The Security of Your Personal Information

 

We are committed to maintaining the privacy and integrity of your personal information no matter where it is stored. We have information security and access policies that limit access to our systems and technology, and we protect data through the use of technological protection measures such as encryption.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will implement and maintain reasonable measures to protect your personal information, we cannot guarantee the security of the information transmitted through the Game Services or otherwise via the Internet; any transmission is at your own risk.

  1. Data Retention

 

Personal Information

Retention Policy

Nickname, Hashed Nickname / Gamer Tags

 

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Social Connect Information:

  • WeChat
  • QQ

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days or as otherwise required by law.

Social Connect Information:

  • VKontakte
  • Twitter
  • Facebook
  • Google Play
  • Game Center
  • Line

 

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Where you do not request for account deletion, such data will be retained for 1 year after the Game is shut down, before it is deleted.

Gender

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Where you do not request for account deletion, such data will be retained for 1 year after the Game is shut down, before it is deleted.

Date of Birth

Not stored. This is processed device-side only and is not transferred to us.

Region Location (manually selected by you)

Game Play Statistics (Level, Heroes, Score/s), date and time stamps of actions

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Where you do not request for account deletion, such data will be retained for 1 year after the Game is shut down, before it is deleted.

Game-based Event Information (digital prizes)

Stored for 1 year after the conclusion of the event.

Game-based Event Information (physical prizes)

Stored for 1 year after the conclusion of the event.

Data Subject Request Information

Stored for 3 years.

Gameplay Management System Information

Cached for the day and deleted every 24 hours

Chat Communications (Audio message) – outside a battle (e.g. in game lobby)

Stored for 7 days on our servers and deleted automatically upon expiry of such period.

Chat Communications (Audio message) – inside a battle (e.g. during actual gameplay)

We do not store this information. Your data is not transferred through our game servers, but it is transferred directly from client to client through a voice-enabled service node.

Chat Communications (Text) – outside and inside a battle

Stored for 7 days on our servers and deleted automatically upon expiry of such period.

Open ID

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Where you do not request for account deletion, such data will be retained for 1 year after the Game is shut down, before it is deleted.

IP Address

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Where you do not request for account deletion, such data will be retained for 1 year after the Game is shut down, before it is deleted.

Device ID, Device Information, registration time and login time

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days (or within 7 days of user request for account or data deletion in respect of XID).

Where you do not request for account deletion, such data will be retained for 1 year after the Game is shut down, before it is deleted.

Routing Information

Stored for 1 year.

WiFi SSID

Not stored. This is processed device-side only and is not transferred to us.

Friends List (WeChat, Facebook, QQ, VKontakte, Twitter)

 

Stored for the duration of each session on the Game and deleted within 1 hour after you log out.

Friends List (manually added by you)

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Where you do not request for account deletion, such data will be retained for 1 year after the Game is shut down, before it is deleted.

Advertising ID and select device information (Open ID, Device ID, IP address and engagement data and search terms)

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Where you do not request for account deletion, such data will be retained for 1 year after the Game is shut down, before it is deleted.

Transaction Records (in-app)

Transaction Records (third party other than Google Play or iOS App Store)

 

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then for the duration of any retention periods for which such data must be retained in order to comply with our legal obligations.

Customer Support Ticket ID & User Communications with Support

Support data is deleted within 30 days of a lawful request from you for the erasure of such data (see the Erasure section of this privacy policy).

Security-Related Information

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Security-Related Information (if you are using the game on a PC)

We generally retain this data for no longer than 90 days with the exceptions listed below.

         File sample collection and memory sample collection related to confirmed malicious activities: up to 10 years;

         In-game process information and system information: up to 10 years;

         Security authentication: up to 5 years.

Upon a deletion request, we will delete the data within 30 days except where they relate to confirmed malicious activities.

Illegal profile photos

If no violation is found, stored for 1 day.

If any violation is found, stored for the shorter of 3 years or until account deletion in accordance with your request and then deleted within 30 days.

Reported chat data

UID and documented chat are stored for 180 days if any violation is found.

Video clips of suspected cheating behaviour

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Malicious Content Information

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Survey Information

Stored for: (a) if you provide your email as part of the survey, up to 6 months (in order for us to follow up with you) and then the data is anonymised; or (b) if you do not provide your email as part of the survey, up to 1 month and then the data is anonymised.

Sweepstakes Participation Information

Stored for 1 year after the conclusion of the sweepstakes event.

Tournament Qualification Information

Stored for up to 6 months from the time of collection.

Tournament Invitation Information (free entry)

Stored for up to 6 months from the time of collection.

Tournament Registration Information

Stored for 3 months from the time of collection.

E-sports Event Registration Information 

Stored for up to 3 months from the conclusion of the tournament.

Sharing Event Report Information

Stored for 1 year after the conclusion of the event.

Battle Performance Information (other than number of kills)

Deleted when the battle is over.

Battle Performance Information (number of kills)

Stored for 21 days.

Telephone number or email for the purposes of binding your account with your telephone number and/or email address and for providing game updates

 

 

SMS Sending Records

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Where you do not request for account deletion, such data will be retained for 1 year after the Game is shut down, before it is deleted.

SMS Sending Records will be stored by the SMS service provider for three months after which they will be deleted automatically.

 

If we are required to retain your information beyond the retention periods set out above, for example to comply with applicable laws, we will store it separately from other types of personal information.

  1. Your Rights

Some jurisdictions’ laws grant specific rights to users of the Game Services, which are set out in this section.

This section entitled “Your Rights” applies to users that are located in the Relevant Jurisdictions. If you are located in a territory outside a Relevant Jurisdiction, please refer to the Supplemental Jurisdiction-Specific Terms for an overview of your rights and how these can be exercised.

The sub-sections entitled “Access”, “Correction”, and “Erasure” also apply to users that are located in Canada, India and Russia.

The sub-sections entitled “Email Opt-Out” and “SMS Opt-Out” also apply to users that are located in Canada, Egypt, India, Indonesia, Malaysia, Russia, Singapore, the United Arab Emirates and the United States.

You have certain rights in relation to the personal information we hold about you, depending on where you are located. Some of these only apply in certain circumstances (as set out in more detail below). We must respond to a request by you to exercise those rights without undue delay and at least within one month (though this may be extended by a further two months in certain circumstances). To exercise any of your rights, please submit your request at https://www.pubgmobile.com/datasubject.

Access

You have the right to access personal information we hold about you, how we use it, and who we share it with. You can access the personal information you have made available as part of your account by logging into your Game account. If you believe we hold any other personal information about you, please contact us at https://www.pubgmobile.com/datasubject.

Portability

You have the right to receive a copy of certain personal information we process about you. This comprises any personal information we process on the basis of your consent or pursuant to our contract with you, as described above in the section “How We Use Your Personal Information”. You have the right to receive this personal information in a structured, commonly used and machine-readable format. You also have the right to request that we transfer it to another party, with certain exceptions. We will provide further information to you about this if you make such a request. 

Correction

You have the right to correct any of your personal information we hold that is inaccurate. You can access the personal information we hold about you by logging into your Game account. If you believe we hold any other personal information about you and that information is inaccurate, please contact us at https://www.pubgmobile.com/datasubject. 

Erasure

You can delete your account, or remove certain personal information, by logging into your account. If there is any other personal information you believe we process that you would like us to erase, please contact us at https://www.pubgmobile.com/datasubject.

 

We may need to retain personal information if there are valid grounds under data protection laws for us to do so (for example, for the defence of legal claims or freedom of expression) but we will let you know if that is the case. Where you have requested that we erase personal information that has been made available publicly on the Game Services and there are grounds for erasure, we will use reasonable steps to try to tell others who are displaying the personal information or providing links to the personal information to erase it too.

Restriction of Processing to Storage Only

You have a right to require us to stop processing the personal information we hold about you other than for storage purposes in certain circumstances. Please note, however, that if we stop processing the personal information, we may use it again if there are valid grounds under data protection laws for us to do so (for example, for the defence of legal claims or for another’s protection). As above, where we agree to stop processing the personal information, we will try to tell any third party to whom we have disclosed the relevant personal information so that they can stop processing it too.

Objection

You have the right to object to our processing of your personal information. We will consider your request in other circumstances as detailed below by contacting us at https://www.pubgmobile.com/datasubject.

To the extent provided by applicable laws and regulations, you may withdraw any consent you previously provided to us for certain processing activities by contacting us at https://www.pubgmobile.com/datasubject. Where consent is required to process your personal information, if you do not consent to the processing or if you withdraw your consent we may not be able to deliver the expected service.

Email Opt-out

You may choose to stop receiving game update emails from us by following the unsubscribe instructions included in these emails or you can contact us at pubgmobile_cs@tencentgames.com.

SMS Opt-out

You may opt out of receiving game update marketing or advertising text messages by contacting us at pubgmobile_cs@tencentgames.com, and sharing the phone number that you would like to opt out. For text messages, you also may be able to text “STOP” in response to a text message that you receive.

Announcements

We may from time to time send you announcements when we consider it necessary to do so (for example, when we temporarily suspend access to the Game for maintenance, or security, privacy or administrative-related communications). You may not opt-out of these service-related announcements, which are not promotional in nature. 

  1. Contact & Complaints

 

We welcome questions, comments and requests regarding this privacy policy. Please address them to dpo@proximabeta.com.

In the event that you wish to make a complaint about how we process your personal information, please contact us in the first instance at dpo@proximabeta.com and we will endeavour to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with the data protection authority in the country in which you live or work where you consider we have infringed data protection laws.

  1. Changes

 

If we make any material changes to this privacy policy, we will post the updated policy here and notify our users within the Game. Please check this page frequently to see if there are any updates or changes to this privacy policy.

  1. Language

 

Except as otherwise prescribed by law, in the event of any discrepancy or inconsistency between the English version and local language version of this privacy policy, the English version shall prevail.


SUPPLEMENTAL JURISDICTION-SPECIFIC TERMS

Some jurisdictions’ laws contain additional terms for users of the Game Services, which are set out in this section.

If you are a user located in one of the jurisdictions below, the terms set out below under the name of your jurisdiction apply to you in addition to the terms set out in our privacy policy above.

Brazil

This section applies to users located in Brazil:

 

Language

This privacy policy is provided in Portuguese for users located in Brazil. In case of dispute, the Portuguese version of this privacy policy shall prevail.

 

Consent Revocation

Whenever we use your personal information based on your consent, you may revoke the consent that you have previously given for the collection, use and disclosure of your personal information, subject to contractual or legal limitations. To revoke such consent, you may terminate your account or you can contact us at https://www.pubgmobile.com/datasubject. This may affect our provision of the Game Services to you.

 

Parental and Guardian Consent

If you are under the age of 18, you should not use the Game Services for any purpose without first obtaining parental/guardian agreement to this privacy policy (both for themselves and on your behalf). We do not knowingly collect personal information from any children under the age of 18 without such consent. Please contact our Data Protection Officer if you believe we have any personal information from any children under the age of 18 without such parental/guardian consent – we will promptly investigate (and remove) such personal information.

 

BY ACCEPTING THIS PRIVACY POLICY, YOU EXPRESSLY STATE THAT YOU AUTHORIZE US TO COLLECT, USE, STORE, AND PROCESS YOUR PERSONAL INFORMATION, INCLUDING, DISCLOSING TO THIRD PARTIES AND TRANSFERRING TO COUNTRIES OTHER THAN BRAZIL, TO THE EXTENT PROVIDED BY THIS PRIVACY POLICY.

California

This section applies to California residents covered by the California Consumer Privacy Act of 2018 (“CCPA”).

 

Collection and Disclosure of Personal Information

Over the past 12 months, we have collected and disclosed the following categories of personal information from or about you or your device:

 

We collect your personal information for the following purposes:

 

For additional information about what each type of personal information is used for, see this chart in the main portion of the privacy policy.

 

We disclose personal information to the following types of entities:

 

In the past 12 months, we have not sold Personal Information of California residents within the meaning of “sold” in the CCPA.

 

Rights under the CCPA

 

If you are a California resident, you have the right to:

 

We aim to fulfil all verified requests within 45 days pursuant to the CCPA. If necessary, extensions for an additional 45 days will be accompanied by an explanation for the delay.

 

How to Exercise Your Rights

 

First, you may wish to log into your account and manage your data from there. If you are a California resident to whom the CCPA applies, you may also exercise your rights, if any, regarding other data by contacting us at https://www.pubgmobile.com/datasubject.

Canada

If you are located in Canada and wish to obtain written information about our policies and practices with respect to our service providers located outside Canada, you may contact us at dpo@proximabeta.com. Our privacy experts who monitor this email address are also able to answer any questions users may have about the collection, use, disclosure or storage of personal information by our service providers.

 

Where we use service providers who might have access to your personal information, we require them to have privacy and security standards that are comparable to ours. We use contracts and other measures with our service providers to maintain the confidentiality and security of your personal information and to prevent it from being used for any purpose other than as provided in this privacy policy.

Egypt

This privacy policy is provided in Arabic for users located in Egypt. In case of dispute, the Arabic version of this privacy policy shall prevail.  

 

By clicking “accept” or by proceeding with the sign up process, you acknowledge that you have read, understood, and consented to this privacy policy. If you do not consent to this privacy policy, you must not use the Game Services.

 

You are acknowledging your consent to the processing, storage, and cross-border transfer of your personal data. The cross border transfer may be to any country in which we have databases or affiliates, in particular Hong Kong SAR, Singapore, Indonesia, the People’s Republic of China and the United States.

 

You also acknowledge your consent to receiving marketing messages from us, whether through e-mails or pop-ups or other such means.

 

If you are a new user, you have seven days to inform us of any objection you may have to this privacy policy.

 

As an Egyptian data subject, you have certain rights under the Egyptian Personal Data Protection Law.

India

 

Age Restrictions

 

Parental consent is required for children under the age of 18 years to use our services.

 

Sensitive Personal Information

 

Sensitive Personal Information under local law includes passwords, financial information (such as bank account, credit card, debit card or other payment instrument details), biometric data, physical or mental health, sex life or sexual orientation, and/or medical records or history, but does not include information available in the public domain, or provided under Indian laws, including the Right to Information Act, 2005.

 

Sharing Of Your Sensitive Personal Information 

 

Where we permit any third parties to collect and use Sensitive Personal Information, we shall use reasonable measures to ensure that the third parties do not further disclose the Sensitive Personal Information to the extent required by applicable laws.

 

Withdrawal Of Consent

 

To the extent provided by applicable laws and regulations, you may withdraw any consent you previously provided to us for certain processing activities by contacting us at https://www.pubgmobile.com/datasubject. Where consent is required to process your personal information, if you do not consent to the processing or if you withdraw your consent, we may not be able to deliver the expected service.

Indonesia

In-Game Community Information

If you create or join clubs, share pictures or videos, create or join custom matches or otherwise use the in-Game community feature, we process your UID, Open ID, avatar, rank, country and region, language, nickname, friends list, joined clubs, custom room game data and pictures, text and video content you share publicly in the in-Game community. If you choose to showcase content posted on your social media account in-Game, we will process your social media account nickname and content. Our content audit feature will detect if any pictures, text and video content you share in the in-Game community contains pornography or other content that violates the Community Guidelines or the End-user License Agreement and remove content in such cases.

The table below provides more detail on the types and uses of personal information we collect from you,   and the duration the personal information is retained, for the in-Game community feature.

Personal Information

Use

Retention Policy

Community Information (general): User data (UID, Open ID, avatar, rank, country and region, language, nickname, joined clubs, custom room game data) and user-generated content (“UGC”) (picture, text and video content you share publicly in the community)

We use this information to enable you to create or join clubs, share picture or videos and create or join custom matches.

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Where you do not request for account deletion, such data will be retained for 3 months, before it is deleted.

 

Community Information (country and region, language, friends list)

We use this information to recommend and display content and clubs that may be of interest to you.

Social Media Account Content: Content posted on your social media account and your social media account nickname

We use this information to enable you to showcase content posted on your social media account in-Game if you choose to bind your social media account for this purpose.

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Where you do not request for account deletion, such data will be retained for 3 months, before it is deleted.

UGC Information: Open ID, nickname, club details, language, picture, text and video content you share publicly in the in-Game community (including social media account content posted in-Game)

We use this information to detect whether content shared contains pornography or other content that violates community rules or the End-user License Agreement and remove content in such cases.

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Where you do not request for account deletion, such data will be retained for 3 months, before it is deleted.

Consent

By accepting and consenting to this privacy policy, you agree that we may collect, use and share your personal information in accordance with this privacy policy, as revised from time to time. If you do not agree to this privacy policy, you must not access or use our services and we have the right to not provide you with access to our services.

Parental and Guardian Consent

If you are under the age of 21, you undertake that you have the consent of your parent or legal guardian to register an account on the Game and use the Game Services.

Data Subject Rights

You have the right to access your personal information stored in our Game from time to time in accordance with applicable data privacy laws and regulations in Indonesia.

Data Breach

In the event we fail to maintain the confidentiality of your personal information in the Game, we will notify you through the contact information provided by you or via the Game, to the extent required by local laws and regulations.

Data Retention

We will retain your personal information in line with legal requirements.

Notification to Amendment of this Privacy Policy

If you fail to explicitly express your objection to any amended version of this privacy policy within fourteen (14) days of the date the relevant amended version of this privacy policy is made available , you will be considered as having accepted the changes and agreed to the new privacy policy. However, you may stop using or accessing our Service by unsubscribing or ceasing your use of the Game Services at any time, if you cease to agree with the amended privacy policy.

Data Accuracy and Third Party Consent

You are responsible for making sure that any personal details which you provide to us are accurate and current. In order to confirm the accuracy of the information, we may also verify the information provided to us, at any time. You hereby represent that you have secured all necessary consent(s) before providing us with any other person’s personal information (for example, for referral promotions), in which case we will always assume that you have already obtained prior consent, and as such, you will be responsible for any claims whatsoever from any party arising as a result of the absence of such consent(s).

Kingdom of Saudi Arabia

You consent to the collection, use, disclosure, export and storage of your personal information as described in this privacy policy.

Malaysia

Parental and Guardian Consent

If you are under the age of 18, please do not use the Game Services.

In the event you are agreeing to this privacy policy in order for a minor to access and use the Game Services, you hereby consent to the provision of personal information of the minor to be processed in accordance with this privacy policy and you personally accept and agree to be bound by the terms in this privacy policy. Further, you hereby agree to take responsibility for the actions of such minor, and that minor’s compliance with this privacy policy.

Your Rights

Right of access: You have the right to request access to and obtain a copy of your personal information that we have collected and is being processed by or on behalf of us. We reserve the right to impose a fee for providing access to your personal information in the amounts as permitted under law.

When handling a data access request, we are permitted to request for certain information to verify the identity of the requestor to ensure that he/she is the person legally entitled to make the data access request.

Right of correction: You may request for the correction of your personal information. When handling a data correction request, we are permitted to request for certain information to verify the identity of the requestor to ensure that he/she is the person legally entitled to make the data correction request.

Right to limit processing of your personal information: You may request to limit the processing of your personal information by using the contact details provided above. However this may affect our provision of the Game Services to you.

Contact

To protect your personal information and handle complaints relating to your personal information, we have appointed the following department responsible for managing and protecting your personal information.

Russia

If you are using the Game Services in Russia, by using the Game Services:

The sub-sections “Access”, “Correction”, “Erasure”, “Restriction of Processing to Storage Only”, “Objection”, “Email Opt-Out” and “SMS Opt-Out” of the section “Your Rights” above apply to users in the Russian Federation.

We will notify you of any material changes and may request you to acknowledge such changes. Unless we require your acknowledgment, you shall be deemed to have agreed to the changes if you continue using the Game Services after the notification.

As regards the representative for Russia, you can contact us at dpo@proximabeta.com. Please include the word “Russia” in the subject line of your email.

Serbia

Our designated local representative in Serbia is Karanovic & Partners for the purposes of compliance with the Law on Personal Data Protection, and can be contacted at local.representative@karanovicpartners.com. Please include the word “Serbia” in the subject line of your email.

Singapore

By clicking “accept”, you consent to the cross-border transfer of your information to any country where we have databases or affiliates and, in particular, Hong Kong SAR, Indonesia, the People’s Republic of China and the United States.

Access

You have the right to access your personal information, how we use it, and who we share it with. You can access the personal information you have made available as part of your account by logging into your account. If you believe we hold any other personal information about you, please contact us at https://www.pubgmobile.com/datasubject.

Correction

You have the right to correct any of your personal information that is inaccurate. You can access the personal information we hold about you by logging into your account. If you believe we hold any other personal information about you and that information is inaccurate, please contact https://www.pubgmobile.com/datasubject.

Our designated data protection officer for the purposes of compliance with the Personal Data Protection Act 2012 can be contacted at dpo@proximabeta.com.

Thailand

By accepting this privacy policy, you acknowledge that you have read, understood, and agree to this privacy policy. If you do not agree with this privacy policy, you must not use the Game Services.

You may request us to discontinue, to restrict the use or provision of, and/or to request for data portability of any and all of your personal information which is stored by us, to the extent provided by the Act on the applicable data privacy laws and regulations in Thailand, including the Thai Personal Data Protection Act. When you wish to make such requests, please contact us at https://www.pubgmobile.com/datasubject.

We will give you notice of any material changes to this privacy policy, and give you an opportunity to reject such changes, failing which the changes will become effective as stated in the notice.

Turkey

Our Data Controller Representative in Turkey for the purpose of compliance with Turkish Law on Personal Data Protection Law (“DPL”) and its secondary regulations, Özdağıstanli Ekici Avukatlık Ortaklığı, can be contacted at turkeydatarep_proximabeta@iptech-legal.com. Please include the word “Turkey” in the subject line of your email.

You have legal rights, which are set forth in Article 11 of the DPL, in relation to the personal information data we hold about you. As a Turkish data subject, you may have the right to apply to the data controller and (to the extent permitted under applicable laws and regulations):

Ukraine

By accepting this Privacy Policy, you expressly authorize us to collect, use, store, and process your personal data, including disclosing to third parties and transferring to countries other than Ukraine, to the extent and for the purpose provided by this Privacy Policy.

United Arab Emirates

You consent to the collection, use, disclosure, transfer, export (to the extent permitted by applicable laws) and storage of your personal information, as described in the privacy policy.

We may voluntarily report a cyber-security incident where it constitutes a crime under UAE law (e.g. under the UAE Cybercrime Law). The incident can be reported to the relevant authorities for the purpose of investigations. Please note that voluntary reporting of a cyber-security incident can also be made to the UAE Computer Emergency Response Team (“CERT”). CERT is a security awareness organisation that provides a process for logging incidents and advising on known cyber security threats in the UAE.


PRIVACY FAQ

In-game chat safety function

  1. Introduction

 

We take your data privacy and security very seriously. We take steps to ensure that your content is stored and processed by us in a transparent way and using secure and reliable technology.

We understand that your trust is something we earn. As part of that process, we work to keep you informed of our data privacy policy and measures, as they may change over time.

This FAQ explains some common questions on a new feature for certain regions concerning chat in version 1.5.0 of PLAYERUNKNOWN’S BATTLEGROUNDS MOBILE (“Game”), particularly for those users and prospective users who have questions about how we meet our requirements under data protection laws and other applicable regulations concerning data privacy.

For further information regarding our data privacy practices and this FAQ:

(a) Please review the PLAYERUNKNOWN’S BATTLEGROUNDS MOBILE Privacy Policy – which sets out how we collect, store and process your personal data to provide you with the Game, and the End-user License Agreement for PLAYERUNKNOWN’S BATTLEGROUNDS MOBILE.

(b) Please contact our privacy team via email at dpo@proximabeta.com should you have any further questions.

  1. What is the in-game chat safety function?

 

To ensure the Game provides a safe platform for users of the Game, we have introduced an in-Game chat safety function (“Safety Feature”) in certain regions. The Safety Feature will help us to improve your experience of the Game by flagging users who use chat function in violation of our End-user License Agreement. For countries where the law requires that we have a legal basis for processing certain data, we operate the Safety Feature in our legitimate interests to ensure the safety and integrity of our Game. The Safety Feature works to identify, for example, unsolicited commercial communications, including plug-in sales and advertising, spam, harmful communication, exploits, bullying, harassment, threats of violence or conduct which is hateful, harassing, abusive, racially or ethnically offensive, defamatory, humiliating, threatening, profane or similarly objectionable (“Prohibited Conduct”).

  1. What are the consequences for users who engage in Prohibited Conduct?

 

All users are required to comply with our End-user License Agreement, and you should familiarize yourself with your obligations as part of our gaming community. In order to ensure a safe gaming environment for our users we may take action against users who violate the End-user License Agreement or otherwise engage in Prohibited Conduct, which may include limiting use of those features that have been abused.

  1. How can I use the Safety Feature and how does it work?

 

When you observe a user engaging in Prohibited Conduct, you can press the “Report” button on the screen if this feature is available in your region. This will record a short snippet of the chat and convert it into text (the audio itself is not retained). The text may be automatically translated if needed. Please note that the Safety Feature is only available on Spawn Island before the battle begins while playing the Game’s classic game mode.

  1. What if I think I have been implicated by mistake?

 

We have implemented safeguards to ensure any consequences are appropriate and proportionate to the relevant Prohibited Conduct and the frequency with which such Prohibited Conduct has occurred.

We will notify you if you have been muted, as a result of your breach of the End-User License Agreement. If you think your account was muted by mistake, please contact us at PUBGMOBILE_CS@tencentgames.com to request a review.

  1. Do you warn users before taking action?

 

We may not issue a warning before muting you but we will notify you if you have been muted.

  1. Do you store chats and where do you store them?

 

No. The Safety Feature is designed to protect your privacy. We therefore do not store any chats of any user. We also do not store chats as part of the translation process. Documented version of the chat is not stored, except where it provides evidence of Prohibited Conduct by a user. In these cases we store the documented version of the chat as evidence on our servers in the United States and Singapore and subsequently automatically delete it in accordance with our Privacy Policy.

  1. Do you share chats with any third parties?

 

We do not share any chats of any user with any third party, except where necessary for the translation process or in exceptional circumstances, such as where we believe we are legally required to (for example, if we are subject to a court order for disclosure), or where we need to do so in order to enforce or protect your rights, our rights or the rights of other users. Please consult our Privacy Policy for further details.

  1. Can I object to your processing of my chats?

 

Yes. If you are a resident of a relevant country as noted in our Privacy Policy, you may have the right to object to, and seek restriction of, our processing of your chats for this purpose. To exercise your right, please contact us at dpo@proximabeta.com and please consult the Privacy Policy for further information.

We will consider several factors when assessing an objection, including: our users' reasonable expectations; the benefits and risks to you, us, or other users as a result of our implementation of the Safety Feature; and other available means to achieve the same purpose the Safety Feature achieves that may be less invasive and do not require disproportional effort. Unless the processing is based on our compelling legitimate grounds or is needed for legal reasons, your objection will be upheld and we will cease processing your information.

  1. Is the Safety Feature secure and how do you comply with data protection laws?

 

We have a comprehensive global privacy program directed at protecting your personal data. You can read about how we process and protect personal data in our Privacy Policy. We also use a variety of security technologies and procedures for the purpose of preventing loss, misuse, unauthorized access or disclosure of your information.

  1. How do you respond to law enforcement requests for chat information?

 

We may, from time to time, receive law enforcement requests to disclose your chat information (and its translation) to regulators, courts or law enforcement bodies. When we receive these requests, we take reasonable steps to query them and establish whether or not we are legally required to respond to them. When we are legally required to respond to such a request, we will take measures to safeguard your legal rights and your personal data.

 

 

 

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