PLAYERUNKNOWN’S BATTLEGROUNDS MOBILE
Privacy Policy
Last Updated: [13 May 2022]
Thank you for
using our products and services! We respect your concerns about privacy
and appreciate your trust and confidence in us.
Here is a summary of the information contained in this privacy policy.
This summary is to help you navigate the privacy policy and it is not a
substitute for reading everything! You can use the hyperlinks below to jump
directly to particular sections.
What information do we need to provide the
Game Services?
If you register an account to use the Game then we will need some
information from you to set this up. We will also process some information when
you use the Game (e.g., to make sure your progress is saved) and when you buy
items (e.g., to ensure you get the purchased content). If you choose to
set up your Game profile using a social media account, we also collect
information from that social media account. If you choose, you can provide
certain other information to personalise the gaming experience and enable Game
features, or participate in Game Services. If you need to get in touch
with us then we will also retain some information so that we can get back in
touch with you and address any concerns. More
Information.
How will we use your information?
We use your information to provide the many
functions and services that comprise the Game Services. We also use
your information for account verification, security purposes, to support and
improve the Game Services, to process transactions as part of the Game
Services, and to provide you with game updates. We do not share your
information with any third parties, except where
we need to in order to provide the Game Services (e.g., use local cloud
providers or to back up your data; using our affiliates around the world to
help us to deliver the Game Services) or monitor the success of our marketing
and advertising programs, or where we are instructed to by a court, authority
or compelled by law. More
Information.
Who do we share your information with?
We use some third parties to help us deliver the best possible
experience (e.g., cloud services to back up your data, support ticketing and
fraud detection). When we use a third party, we only do this to process or
store your information for the purposes described in this privacy policy. We
also have affiliates around the world who help us deliver the Game Services and
we may be required by a court or legal obligation to disclose certain information
in some circumstances. More
Information.
Where do we process your information?
Our servers are located in India (in the case of users located in
India only), Russia (in the case of users located in Russia only), Singapore
and the United States. Your information can be accessed from outside of where
you live by our support, engineering and other teams around the world,
including Singapore, the People’s Republic of China, India, Indonesia and the
United States. More Information.
How long do we keep hold of your information?
We generally retain your information for the period during which you
maintain an account for this Game after which time
your data is deleted (as further described in this privacy policy), unless
otherwise required by applicable laws. More Information.
How can I exercise my rights over my information?
Depending on where you live, you may have certain rights with respect to
your information, such as rights of access, to receive a copy of your data, or
to delete your data or restrict or object to our processing of your data. More Information.
How to get in touch with us
If you have any questions about anything in this policy, or want to
exercise any rights you may have, please contact us here.
How will we notify you of changes?
If there are any significant changes to this privacy policy, we will
update the policy here. More Information.
Contact Information
Data Controller: Proxima Beta Pte. Limited | Email: dpo@proximabeta.com
EU Representative: Proxima Beta Europe B.V. | Email: dpo@proximabeta.com
UK Representative: Image Frame
Investment (UK) Limited | Email: dpo@proximabeta.com
Serbia Representative: Karanovic
& Partners o.a.d. Beograd. | Email: local.representative@karanovicpartners.com
Turkey Data Controller Representative:
Özdağıstanli Ekici Avukatlık Ortaklığı. | Email: turkeydatarep_proximabeta@iptech-legal.com (Özdağıstanli Ekici Avukatlık Ortaklığı is
our data controller representative and its authority is limited to the
authorities stipulated under the Law on Protection of Personal Data w. no 6698.
Özdağıstanli Ekici Avukatlık Ortaklığı is not authorized for any other matters
such as in-Game conduct, bans, investigations, civil or criminal complaints.)
Welcome to PLAYERUNKNOWN’S BATTLEGROUNDS
MOBILE!
This
privacy policy explains the when, how and why when
it comes to the processing of
your personal information in connection with the mobile game PLAYERUNKNOWN’S BATTLEGROUNDS
MOBILE (“Game”) and the website for the Game (“Website”) (the
Game and the Website together comprise the “Game Services”), and sets
out your choices and rights in relation to that
information. Please read it carefully – it is important for you to
understand how we collect and use your information, and how you can control it.
If you do not agree to the processing of
your personal information in the way this privacy policy describes, please do not provide your information when
requested and stop using the Game Services. By using the Game or the
Website, you are accepting our rules regarding your personal information as
described in this privacy policy.
This Game has been developed
by Proxima Beta Pte. Limited (“we”, “us”, “our”).
For the purpose of data protection
laws, the data controller of your personal information in relation to the
Game Services is Proxima Beta Pte. Limited. The registered address
of Proxima Beta Pte. Limited is 10 Anson Road #21-07
International Plaza, Singapore.
Our data protection officer can be
contacted at dpo@proximabeta.com.
Our representatives for data
protection purposes in certain jurisdictions are as follows:
|
EU |
Proxima Beta Europe B.V. |
Gustav Mahlerplein 2, 1082 MA,
Amsterdam, the Netherlands |
|
|
UK |
Image Frame Investment (UK) Limited |
Suite 1,
3rd Floor, 11 - 12 St. James's Square, London, United Kingdom, SW1Y 4LB |
|
|
Serbia |
Karanovic & Partners o.a.d.
Beograd |
Resavska 23, Belgrade, 11000,
Serbia |
local.representative@karanovicpartners.com |
|
Turkey |
Özdağıstanli Ekici Avukatlık
Ortaklığı. |
Nidakule Ataşehir Kuzey Begonya Sok. No:3 Kat. 17 D: 162 34746 Ataşehir / İstanbul,
Türkiye |
turkeydatarep_proximabeta@iptech-legal.com |
Please reach out to us if you have any questions
or concerns regarding the processing of your personal information: you can
contact us anytime at dpo@proximabeta.com.
1. The Types of Personal Information We Use
This section describes the different types
of personal information we collect from you and how we collect it. If you would
like to know more about specific types of
data and how we use that data, please see the section entitled “How We
Use Your Personal Information” below.
The following is a high-level summary of
the types of personal information we use:
1. Information you provide to us (either directly or
through a third party).
You give us information about you when you
register for the Game (your nominated nickname, and information we import from
your connected social media account (WeChat, Facebook, QQ, VKontakte, Twitter,
Google Play, Game Center or LINE) in order to set up your profile, including
your name as it appears on your social media profile, your user ID and your
profile picture). For certain regions, you may also be asked to provide us with
your date of birth (stored device-side only) to verify your age and for
administration of the gameplay management system. If you are located in certain
regions, we may ask you to provide an email address for the purpose of
verifying parental or guardian consent to use the Game services if you are
under the relevant minimum age. You also provide us with information when you
set up your profile for the Game (including region location and information you
voluntarily elect to provide in order to customise gameplay, such as gender) or
your nickname when you log-in as a ‘guest’ in order to use the Game.
Once a Game account is set up, you may
also choose to provide us with your mobile phone number or email address and a
password, which you may select yourself for the purposes. These will be bound
to your account (once verified by way of a verification code we will send to you)
for the purposes of enabling login by email or mobile phone number. If you
choose to bind your phone number or email address with your account, you will
have the option to login via your mobile phone number or email address and we
will access your phone number or email address to verify you as a user without
you having to enter a validation code or password every time you login. If you
choose to bind your email address, we will send an account security alert to
your email address if we detect any suspicious activity. If you would like to
be featured on leaderboards, you will also be asked to bind your mobile phone
number. For certain regions, we will ask you to bind your telephone number with
your account when you change your location setting.
In addition, you may choose to provide
your location (province and city) to use region-specific features, for example,
our Battle Zone Leaderboard, People Nearby and Regional Chat Channel features.
You also provide us with information when you participate in a survey in the
Game (in which case we will process the information you provide to us as part
of the survey, including country, age, gender, profession and email address).
When you participate in one of our sweepstakes events, which may be conducted in-Game,
on our Website or otherwise, you provide us with information including email
address, Open ID, phone number, mailing address and country; when you register
for a tournament, we will collect your
name, email address, country/region and player UID;
and when you register for an e-sports event, we will collect your team name,
registration region, team logo, your name, nationality or residency, email
address, Discord ID (if applicable) and character ID. If you qualify to attend
in person an e-sports event, we will also ask you for your ID or passport
information, date of birth, gender, home address, phone number, photo and
social media profile. If you are banned from participating in
tournaments or e-sports events for cheating or otherwise violating tournament
or e-sports event rules, we use your name and date of birth to prevent you from
registering for tournaments and e-sports events during the duration of the ban.
If you participate in one of our game-based events,
to send you digital prize(s) if you win such prize(s), we will process your
email address and telephone number; to deliver physical prize(s) if you win
such prize(s), we will process your name (as shown on your passport), email
address, telephone number, mailing address and postal code; and if you share
the event with your friends, we will process your friends list.
You provide us with your telephone number
and/or email address if you choose to receive information on our game updates
via email and/or SMS. For data subject requests, we will collect information to
verify your identity, your rights and to process the requests, including
country/region, alias, user email address, screenshot of Game avatar, account
ID, account registration date, account UC balance, account BP balance, request
details, and if applicable, name of requestor, email address of requestor,
requestor's relationship with user, proof of requestor's identity, proof of
user's identity and requestor's authority.
2. Information about you generated as part of the Game (and its in-Game
services)
We automatically collect certain data from
you when you use the Game Services, namely your open ID, IP address, device
information (such as application version, battery level, WiFi strength,
available space, network type, OS version, platform, carrier, country code,
series ID, Android ID, IDFV, XID (if you are a
guest user, generated from your existing device information, model,
manufacturer, Android ID), WiFi SSID (stored device-side only) and time zone
settings), registration time, login time, battle
performance information, and information
regarding your use of the Game Services, such as date and time stamps of
actions. We also collect and store your data:
·
each
time you interact with us, for example, when you use in-app or in-Game support
to communicate with us;
·
if you
choose to log in using a social media service, we import the social media user
ID and name of the friends (and in the case of Facebook, their Facebook
nickname and profile picture) from your social media profile so that you can
connect with your friends, invite them to team
up and share game activities with your friends;
·
if you
click on a link that advertises the Game, we store the Advertising ID for that
advertisement and select device information with your profile;
·
if you
enable chat services (audio and/or text and use them whether inside or outside
a battle) then we will process such data in order to deliver your messages to
other users;
·
if you
conduct any transactions within the Game or via a third party other than Google
Play or iOS App Store, we collect information to facilitate your transaction
and to maintain transaction records (including Open ID, Role ID, country and user information, cost,
currency, product purchased, purchase history, IP address, details of transactions
linked to player ID, and device details such as IDFV, network type,
network monitoring data, client exports IP, SDK version, application version, OS version, phone model or type of device, internet
connection);
·
if you
request for a refund, we use your transaction ID, delivery status, consumption status, refund recommendation and user
account flag to help inform and improve the refund process;
·
if you
change your location setting, we use your IP address to suggest your current
location;
·
if you
have poor network connection, we collect your routing information to analyse
the cause to allow you to play the game;
·
if you
qualify for a tournament, we use your UID to invite you to participate;
·
if you
take an in-Game screenshot, we will process such data (device-side only) to
facilitate your sharing of the screenshot on social network;
·
if you
enable our highlights replay function, we use your Game operation records,
nickname, profile picture and ranking information to provide highlights replay
videos that you can share;
·
if you
are a highly-ranked player, your battle replay video may be featured as part of
the highlights showcased from time to time in-Game;
·
if you
choose to participate in our Beta test, the following information will be used
to verify your eligibility: your login credentials, Open ID, account type, Game
level, frequency of use of Game, whether your Game account is bound to a Beta
test account, and whether you have cheated in the Game;
·
for users
in certain regions, if you participate in a group photo event, we process the
photo you upload (processed device-side only), the photo generated (processed
device-side only), your UID, Open ID and your election to share the photo
generated;
·
for users
in certain regions, if you create or join clans,
share picture, text or video content, create or join custom matches or
otherwise use the Club feature: (i) we process your UID, Open ID, avatar, rank,
country and region, province, city, language, nickname, friends list, joined
clans, custom room game data, eligibility tag and picture, text and video
content you share publicly in the Club or with other clan members; (ii), we will
process your Open ID, social media account nickname and content if you choose to showcase content posted on your social
media account in-Game; (iii) our content audit feature will detect if any picture, text and video
content you share in the Club or with other clan members contains pornography
or other content that violates the Community Guidelines or the End-user License Agreement and remove content in such cases; (iv) we will process your Open ID, carrier, WiFi status, device model,
operating system, frame rate, page load time, memory, exception error and stack
to optimize the performance of the Club functions and provide a better
user experience;
·
if you apply to be
reviewers of user-generated content, we process your nickname, user profile,
UID, Open ID and Facebook ID;
·
if you share replay
videos with your friends on your Moments page, we process your nickname, avatar
and any replay videos generated
with game operation records that you share;
·
if you add event
schedule information to your system calendar, this will be provided device-side
only;
·
for users
in certain regions, when you are using the Game Services, we collect your daily
cumulative gameplay time and your daily rest time to prevent gaming addiction;
·
if you
contact our support team, we collect information including name (optional),
Open ID, device ID, application version, battery level, WiFi strength, free
space on device, network type, OS version, browser type, platform, carrier,
country code, details of ticket, email address (optional if in-app/in-Game
support) and any information that you provide in your communications. You also
have the option of providing a photo to illustrate any errors;
·
when you
are using the Game Services our security feature collects (in addition to the
categories of data listed above) device information including IDFV, Android ID
and available memory; and a list of installed APK and running apps; and
·
when you
are using the Game Services, our security and anti-cheating security features
will (i) monitor users to identify and observe cheating behaviour; (ii) collect
(in addition to the categories of data listed above) user’s in-Game
instructions to generate an in-Game behavior video clip of suspected cheating
behaviour for our review; (iii) detect if your profile picture is related to
the sale of plug-ins or pornographic content and change it to a default profile
picture if this is the case; (iv) identify abuse, harassment, the sale of
plug-ins or other conduct in violation of our End-user
License Agreement and
restrict your use of the chat functions where you have engaged in any of the
foregoing if this is the case; (v) detect if your signature, nickname, profile
photo or chat history contains malicious information and changing it to its
default setting and prompting you to change it subsequently if this is the
case;
(vi) detect if you are using tools to
cheat, take screenshots where there is suspected cheating behaviour for our
review and restrict your use of the Game if this is the case and (vii) review
in real-time games of users suspected of cheating.
3. Information you generate and display in the course
of using the Game Services.
You may provide additional information as
part of your profile (such as gender). You may also provide or generate
information when you communicate with other users in the Game (chat log data
and chat content, both audio and text). We generate an Open ID and use this to
store your Game data, and we collect and store your Game play statistics (e.g.
level, scores) in order to provide you with feedback, information about your
Game play and progress. If you participate in a sharing event, we will process
your Game data (prop types, wins, ranking and Game play statistics) to prepare
a report for you and process your friends list so you can share game activities
with your friends. Your Game data and country/region are also used to determine
if you qualify for, and to invite you to participate in, a tournament.
4. Beta features.
You may have the opportunity to use “beta”
features for a limited period of time. These may be accompanied by a notice or
flag indicating that they are in “alpha”, “beta”, “test” mode, or similar.
These features are made available to help us test new ideas and improvements
for the Game. By agreeing to participate in a beta, you understand that we may
process data as part of these features in order to ensure the features can
function properly and (once the beta period has concluded) to understand
whether it makes sense to modify or rollout those features to the broader
community. We may also seek your feedback so that we can understand your
experience of the features. We will only process personal data for so long as is
necessary for us to fulfil these purposes, and thereafter will take steps to
delete or de-identify your personal information (including any feedback you
provide).
Cookies
We use cookies and other similar
technologies (e.g. web beacons, log files, scripts and eTags) (“Cookies”)
to enhance your experience using the Game Services. Cookies are small files
which, when placed on your device, enable us to provide certain features and
functionalities.
You have the option
to permit installation of such Cookies or subsequently disable
them. You may accept all cookies, or instruct the device (in the case of the
Game) or web browser (in the case of the Website) to provide notice at the time
of installation of cookies, or refuse to accept all cookies by adjusting the
relevant cookie retention function in your device. However, in the event of
your refusal to install cookies, the Game Services may be unable to
operate as designed.
For more information about our Cookies
policy, click here.
Children
Our Game Services are not intended for
children. Children must not use the Game Services for any purpose, except where
their parent or guardian has provided consent (to the extent this option is
available in your jurisdiction). By children, we mean users under the age of 18
years old; or in the case of a
region where the minimum age for processing personal information differs, such
different age. For users located in certain regions we have listed the minimum
relevant age in the table below.
|
Region in which the user is located |
Minimum age of the user |
|
Algeria |
19 |
|
Argentina |
13 |
|
Australia |
18 |
|
Bangladesh |
18 |
|
Brazil |
18 |
|
Cambodia |
18 |
|
Canada |
13 |
|
Colombia |
18 |
|
Egypt |
18 |
|
European Economic Area/Switzerland |
16 |
|
Hong Kong |
18 |
|
India |
18 |
|
Indonesia |
21 |
|
Kingdom of Saudi Arabia |
18 |
|
Kuwait |
21 |
|
Macau |
18 |
|
Malaysia |
18 |
|
Mexico |
18 |
|
Morocco |
18 |
|
Myanmar |
18 |
|
New Zealand |
16 |
|
Nigeria |
13 |
|
Philippines |
18 |
|
Qatar |
18 |
|
Russia |
14 |
|
Serbia |