Personal Information

Use

Legal Basis (only relevant if you are located in a Relevant Jurisdiction)

Game

Information you provide to us (either directly or through a third party)

Nickname

We use this information to create your account for the Game in accordance with your request.

Necessary to perform our contract with you to provide the Game.

Hashed Nickname

If your account is determined to breach our End User License Agreement or otherwise is found to be undertaking activity which is illegal, defamatory, damaging to the platform or similar, and your account is consequently suspended, we may publish a hashed version of your nickname on our Website and in the Game (including via in-Game pop-up).

It is in our legitimate interest to ensure the security of our services and to maintain a fair gaming environment within the Game, including notifying other players if a participant has been removed for behavior that violates the End User License Agreement.

Social Connect Information (if you choose to log in via your social media account with these networks):

• WeChat: user ID, profile photo, alias, gender, region
• Facebook: name, Facebook ID, profile picture, user token, user ID
• VKontakte: user ID, nickname, first name, last name, profile picture
• QQ: user ID, profile picture, alias, gender, region
• Twitter: user ID, nickname, profile picture, user token
• Google Play: user ID, nickname, profile picture, user token
• Game Center: user ID, nickname, profile image
• LINE: user ID, display name, profile image
• Sign in with Apple: user ID, nickname, profile picture, user token

We use this information to:

·     create your account for the Game in accordance with your request;

·     disclose in-game photos on WeChat, Facebook, VKontakte, QQ, Twitter, Google Play, Game Center or LINE (as applicable) at your request; and

•     provide a Q&A function and manual customer service (on Facebook and LINE).

Necessary to perform our contract with you to provide and support the Game.

Gender (if you elect to provide this information to customise gameplay)

We only receive this information if you voluntarily provide it (other than users who log in via their QQ or WeChat social media account, when gender is also collected – please see above). It is used in order to customise gameplay.

Necessary to perform our contract with you to provide the Game with gender-specific content in accordance with your request.

Gender Information: user ID, nickname, gender (if you elect to provide this information for display as part of your profile)

We use this information to enable you to display gender information as part of your profile if you voluntarily provide your gender for this purpose.

Necessary to perform our contract with you to allow you to display gender information as part of your profile.

Date of Birth (not stored)

We use your date of birth to verify your age if you are a user in certain regions. This is processed device-side only and is not transferred to us.

N/A.

Email address (for verification of parental or guardian consent)

If you are located in certain regions, we may ask you to provide an email address for the purpose of verifying parental or guardian consent to use the Game services if you are under the relevant minimum age.

Parents of users in Pakistan need to click a verification link sent to their email to confirm its validity.

Necessary to perform our contract with you to provide the Game.

Necessary to comply with a legal obligation.

Region Location (manually selected by you)

We use this information to:

·       verify your region location;

·       set up your gameplay on a regional server;

·       provide you with your geographic ranking; and

·       improve gameplay.

Necessary to perform our contract with you to provide the Game.

Friends List (WeChat, Facebook, QQ, VKontakte, Twitter)

If you choose to log-in using a social media service, we import the social media user ID and name of the friends from your social media profile so that you can connect with your friends and share game activities with your friends.

If you choose to log-in through Facebook, and connect with your friends that also have the Game, we import the Facebook nickname and profile picture of those friends.

Necessary to perform our contract with you to provide the Game and connect you with your friends.

Friends List (manually added by you)

We use this information so that you can connect with your friends and share game activities with your friends.

We also use this information to display the number of mutual friends you have with other players.

Necessary to perform our contract with you to provide the Game and connect you with your friends.

Telephone number and/or email address and/or associated social media account, subscription status (if you elect to provide this information to receive game updates or, where applicable to your region, promotions). In relation to your telephone number, this includes your telephone number, country code and SMS content (“SMS Sending Records”)

If you choose to log in via your LEVEL INFINITE PASS account and sign up for news and offers from LEVEL INFINITE PASS, this information will be processed by LEVEL INFINITE PASS. You can refer to the privacy policy for LEVEL INFINITE PASS here.

We use this information to

Ÿ   send you verification codes or information on our game updates and offers via SMS or email.

Ÿ   Where applicable to your region, we may use your contact information to send you information on game promotions and activities

Ÿ   Ensure compliance with terms, conditions, policies and legal obligations

To the extent applicable and permissible in the Relevant Jurisdiction(s), it is in our legitimate interest to provide you Game updates and promotions and to Ensure compliance with terms, conditions and policies.

We collect this information with your consent.

Necessary to comply with a legal obligation.

Telephone number and email address

We use this information to provide a Q&A function and manual customer service (via email and/or social media or messaging platforms such as WhatsApp, Facebook Messenger, LINE).

Necessary to perform our contract with you to provide and support the Game Services.

Email address (if you elect to provide this information to bind your account with your email address)

We only receive this information if you choose to enable login by email address (once verified by way of a verification code sent to you).

Necessary to perform our contract with you to provide the Game using your email address.

Telephone number (if you elect to provide this information to bind your account with your telephone number). This includes SMS Sending Records

We only receive this information if you choose to enable login by mobile phone number (once verified by way of a verification code sent to you).

Necessary to perform our contract with you to provide the Game using your phone number.

Two-factor authentication information: telephone number, email address (optional), device ID, device model. This includes SMS Sending Records

If you choose to bind your phone number and enable two-factor authentication, we use this information for verification when you log in from a new device.

Necessary to perform our contract with you to enable two-factor authentication.

Telephone number and User ID (if you elect to be featured on leaderboards). In relation to your telephone number, this includes SMS Sending Records

We use this information to bind your account with your telephone number and send you SMS verification codes if you would like to be featured on leaderboards.

It is in our legitimate interest to ensure the security of our services and to maintain a fair gaming environment within the Game.

Telephone number (when you provide this information to bind your account with your telephone number to change your location setting in certain regions). In relation to your telephone number, this includes your telephone number and country code

We use this information for the purposes of enabling login by mobile phone number if you choose to change your location setting in certain regions.

We collect this information with your consent.

Location information (province and city manually selected by you) and nickname

We use this information if you voluntarily provide this to enable your use of region-specific features, for example our Battle Zone Leaderboard, People Nearby, Regional Chat Channel and birthday features.

Necessary to perform our contract with you to provide region-specific features.

Birthday feature information: user ID, birthday (month and day), location information

We use this information if you choose to display your birthday and location information to other players.

Necessary to perform our contract with you to provide birthday features.

Game-based Event Information (digital prizes): email address and telephone number

If you participate in a game-based event, we use your contact information to send you your prize if you win.

N/A.

Game-based Event Information (physical prizes): name (as shown on passport), email address, telephone number, mailing address and postal code

If you participate in a game-based Event, we use your contact information to send you your prize if you win.

Necessary to perform our contract with you to deliver your prize.

Game-based Event Information (cash prizes): name (as shown on passport), email address, telephone number, payment information (bank account number, bank swift number, bank billing address)

If you are eligible to win a cash reward, in certain instances you may also be directed to Freelancer to claim your cash reward . Your user ID and OpenID will also be shared with Freelancer.  You can also read more in the Freelancer privacy policy available here.

If you participate in a game-based Event, we use your contact information to send you your cash prize if you win.

Necessary to perform our contract with you to deliver your prize.

Calling Card Information: user ID, profile information, in-game preferences, audio self-introduction, generated QR code (including camera permission and photo album permission) and any other information you share in your calling card

We use this information to enable you to display or share this information with other players if these functions are available in your region.

Necessary to perform our contract with you to provide calling card features.

Data Subject Request Information: country/region, name, user email address, screenshot of user ID and user nickname, user ID, account registration date, login method, user nickname of linked social media account, account UC balance, account BP balance, request details, any other information necessary to verify your identity, and if the request is made by a requestor on your behalf, name of requestor, email address of requestor, requestor's relationship with you, proof of your identity and requestor's authority

If a data subject request is submitted, we use this information to confirm your and, if applicable, the requestor’s identity, your rights and to process the request.

Necessary to comply with a legal obligation.

Cloud Gaming Login and IP Data:

• Login transmission via your relevant social media account (user ID, user name, profile picture, token for business)
• IP address

We use this information to enable you to log in to the Game from a cloud server without downloading the Game in accordance with your request.

Necessary to perform our contract with you to provide the Game from a cloud server without downloading the Game.

Information generated as part of the Game Services

Generated user ID

We generate this and use this to:

• store your Game data (including level and progress) with your profile;
• to support your use of the Game and Game activities; and
• to allow you to delete your account.

Necessary to perform our contract with you to provide and support the Game.

Email Segmentation Data: email address, Open ID

We use this data to send you information that may be of interest to you if you sign up for marketing messages.

We use this information with   your consent.

Email   Engagement Performance Data:

Ÿ   email address

Ÿ   email events (such as send, reject, bounce, complaint, delivery delay, delivered, subscribe, unsubscribe, open, click, event time)

Ÿ   Service usage data, including registration information (such as registration time, Open ID, country, language, email address), login information (such as login time, Open ID, country, language, level), and purchase information (such as payment time, Open ID, billing ID, payment amount)

We   use this information to:

Ÿ   analyse the   performance of, and improve, our email engagement activities;

Ÿ   ensure   compliance with terms, conditions, policies and legal obligations.

We use this   information with   your consent.

It is in our legitimate interest to analyse   and improve our email engagement activities and to ensure compliance with terms, conditions and   policies.

Necessary to comply with a legal obligation.

Battle Information: user data (such as channel, user ID, nickname) and game data (such as gameplay mode information, number of kills, movement speed, jump height)

We generate this and use this to enable you to play the Game.

Necessary to perform our contract with you to provide and support the Game.

Game Play Statistics (Level, Score/s), date and time stamps of actions

We use this information to provide you with feedback and information about your gameplay and progress.

Necessary to perform our contract with you to provide the Game.

IP Address

We use this information to:

• allow you to connect to the Game server; and
• suggest your country/region when you seek to change your location setting.

Necessary to perform our contract with you to provide the Game.

Device ID, Device Information application version, battery information, WiFi strength, available space, network type, OS version, OS language, platform, carrier, country code, series ID, Android ID, OAID, IDFV, device name, device language, screen DPI, system file information, screen size, device resolution, screen direction, brand, manufacturer, device model, device hardware information, device statistics (of cameras, sensors, systems), XWID (if you are a guest user, generated from your existing device information, Android ID, random UID, and system time), guest ID, time zone settings, RAM, ROM and CPU information), GPU version number, baseband information, registration time and login time, IP address, account SDK’s device ID, client version, local timestamp,  VPN status (i.e. whether you use VPN; this is not stored)

We use this information:

• to confirm the current network type;
• to provide users with network type display;
• to display content in the relevant language;
• to facilitate automatic download of important resources via WIFI;
• to facilitate account data migration of guest accounts from the Game to its mini version and for security control and analysis;
• to improve our services, including the functionality of the Game;
• to provide a Q&A function and customer service;
• for security and verification purposes;
• identify and address bugs and assess game function for optimisation;

·        to combat users registering for multiple accounts and/or account hacking; and

·        to enforce our terms, conditions and policies.

If your account is determined to breach our End User License Agreement, we may consider restricting your access to the Game.

It is in our legitimate interest to ensure the security of our services, show you content that may be more relevant to you and your interests, manage registrations, improve our services and enforce our terms, conditions and policies.

Routing Information (if you have poor network connection): IP address, network speed

We use this information to analyse the cause of poor network connection.

Necessary to perform our contract with you to allow you to play the Game.

WiFi SSID (not stored)

We use this information to download the Game in the background. This is processed device-side only and is not transferred to us.

N/A.

Advertising ID and select device information (User ID, Device ID, IP address and engagement data and search terms)

If you click on a link or interact with content that advertises the Game, we store the Advertising ID for that advertisement and certain marketing analytics data and select device information with your profile.

It is in our legitimate interests to use this information to monitor the success of our advertising and marketing programs.

World of Wonder Advertising-related information: vopenid (WOW user ID), battle information (dtEventTime, ModID, act type, battle ID, team member list, round time)

We use this information to understand your interests and improve our advertising and marketing programs.

It is in our legitimate interests to use this information to improve our advertising and marketing programs.

Chat Data (audio and text, whether inside a battle (e.g. during actual gameplay) or outside a battle (e.g. in the game lobby)) and chat log data

Please note that this data is not retained by our servers.

If you enable chat services (audio and/or text) then we will process such data in order to deliver your messages to other users.

N/A.

Transaction Records (in-app): payments on Google Play or iOS App Store (user ID, country, currency, cost, product purchased, IP address, details of transactions linked to user ID, and device details including IDFV, network type, network monitoring data, client exports IP, OS version, phone model, device root status, SDK version, application version)

We use this information to facilitate your payment and maintain a record of your transaction history.

Necessary to perform our contract with you to facilitate your payment and provide you with details of your transactions.

Transaction Records (third party other than Google Play or iOS App Store): user information (name, username, email address, Facebook nickname), device information (including user ID, package name, API call status, WiFi, storage and network access permissions, IP address, OS version, type of device, internet connection), transaction details (time and date, cost, product purchased, currency, order ID, subscription information (including subscription ID)) and transaction records (including user ID, time of transaction, country, email, phone number, purchase history and payment card details)

We use this information to facilitate your payment and maintain a record of your transaction history.

Necessary to perform our contract with you to facilitate your payment and provide you with details of your transactions.

Transaction Identifiers: user ID, Android ID, operating system, country, IP address, login channel, information of UC balance change (including date and time stamps of UC balance change, number of transactions during different periods, number of top-ups during different periods)

We use this information in order to detect fraud on the Game Services.

It is in our legitimate interest to ensure the security of transactions within our services.

Refund information: transaction ID, delivery status, consumption status, refund recommendation and user account flag

We use this information to help inform and improve the refund process if you request a refund.

Necessary to perform our contract with you to facilitate your refund process.

Customer Support Ticket ID & User Communications with Support or Q&A function: Name (optional), User ID, nickname, country/region, device information (such as device ID, free space on device, device model), operating system, login channel ID, application and Game version, SDK version, battery level, WiFi strength, IP address, network type and environment, OS version, browser type, Game server, platform, carrier, country code, language, source of ticket, details of ticket, number of visits, email address (optional if in-app/in-Game support), phone number (optional) , social platform information, ID and nickname (if used to login to the Game), profile picture, birthday (day and month), account status (whether an account is suspended and if so, since when, reason for the suspension and game statistics), registration time, VIP level, game duration, historical records, items, currency, penalties, logins, activities, recharge, purchases, in-game friend relationships, game match data, any question or information that you provide in communications with our support team or Q&A function, and ticket response information (including date, URL, number of responses, priority). You also have the option of providing a photo/screenshot/video recording to illustrate any errors

We use this information to:

·        improve our services;

·        respond to your communications;

• provide troubleshooting, such as addressing and remediating technical issues and bugs.

Necessary to perform our contract with you to provide and support the Game Services.

Operation Statistics: A record of contact pages entered, buttons clicked (the Messenger button, the chat button, data entry form buttons, buttons relating to data subject requests and buttons relating to ratings), rating information submitted, page view and message read information

We use this information to help us understand user behaviour and how to best support users.

It is in our legitimate interest to ensure the security of our services, improve our services and appropriately respond to user communications.

Safety Observation and Game Operation:

• Security and Operation Information:
• login channel, login channel username, user nickname, user ID, event (user action or status that triggers report);
• list of hack or cheating software, in-game screen information, device operation system settings, operation records, device information including mobile phone brand, name, model, CPU structure, CPU model, kernel version, resolution, application package of hack software and installation information;
• system log data, including operation system logs of the Game process (for Android OS only), Game system log information;
• IDFV, Android ID and available memory;
• IP address; and
• list of installed APK and running apps
• Security-Related Information (if you are using the Game on a PC): basic hardware information, operating system information, machine codes for security authentication, user account information, network information, information of files, processes, modules, memory and driver which is related to the game running, user behaviour and status that may be related to plug-in use or sale of plug-ins through profile pictures, image files, memory image and shellcode which is related to the game running, system API calls, method calls, system procedures and related data of active windows, information on in-game modules, game screenshots, external programs attempting to access private data which belongs to process of game application

We use this information:

• for security and verification purposes, including to detect and observe cheating behaviours and consider restricting access to the Game (including a particular device);
• identify and address bugs and assess game function for optimisation;
• solve game crashes and optimise compatibility of devices with the Game;
• to combat users registering for multiple accounts and/or account hacking; and
• to enforce our terms, conditions and policies.

If your account is determined to breach our End User License Agreement, we may consider restricting your access to the Game.

It is in our legitimate interest to ensure the security of our services, to maintain a fair gaming environment in the Game, to manage registrations, to improve our services and to enforce our terms, conditions and policies.

Illegal Profile Photos: profile pictures from logged in accounts (existing and new users)

We use this information to detect if your profile picture is related to the sale of plug-ins or contains pornographic content (e.g. erotic photos) and change it to a default profile picture if this is the case.

It is in our legitimate interest to ensure the security of our services, to maintain a fair gaming environment in the Game and to prevent the sale of plug-ins or the availability of pornographic content on the services.

Reported Chat Data: user ID, nickname, chat time, system language, chat sequence number and chat data

We use this information to identify abuse, harassment, plug-in sales or other uses of chat in violation of our End User License Agreement,  to consider restricting use of chat function in those cases and, if applicable to your region, to improve the tools we use to identify such violations.

For more information, please refer to the Privacy FAQ for this function.

In the case of audio chat, we store the last 30 seconds of the voice chat on your device. In case of a report or complaint, we process such audio chat data on our servers for the abovementioned purposes.

It is in our legitimate interest to ensure the integrity of the Game and protect users from prohibited conduct.

In the event that you are reported for abusive conduct, which may include abuse, harassment, plug-in sales or other prohibited conduct  in violation of our End User License Agreement, and you persist in such behaviour despite prior warnings or penalties, we may also collect and use chat data to further identify instances of abusive conduct and to consider restricting the delivery of messages containing such abusive or otherwise prohibited content to other users in these cases.

In-Game screenshots for player reports from Game-based Events: screenshot of your in-Game view

We use this information to facilitate review of your complaints and reports relating to game-based events (such as in relation to the PUBG Mobile World of Wonder event), to identify any uses, behaviour or content in violation of our End User License Agreement or Event rules.

You have the option not to upload the screenshot.

It is in our legitimate interest to ensure the security of our services and to maintain a fair gaming environment within the Game.

Video Clips of Suspected Cheating Behaviour:

• Players suspected of cheating: Player name, avatar and video clip of suspected cheating activity (including sound and chats). The user’s in-Game instructions will be used to generate in-Game behaviour video clip, which will be presented to the reviewer in an anonymized form
• Reviewers of generated in-Game behaviour video clips of suspected cheating behaviour: Player name and avatar, user ID, the number of generated in-Game behaviour video clips this player has viewed, review statistics and gaming restrictions applied

We use this information to review and determine whether users suspected of cheating have cheated in the Game.

It is in our legitimate interest to ensure the security of our services and to maintain a fair gaming environment within the Game.

Complaint Verification Information:

• Players who report suspected cheating and players suspected of cheating: user ID, nickname, region, battle ID, audit category, priority, recording ID, time, platform, channel, recording description, result verification, source, result reporting
• Players suspected of cheating: user ID, nickname, number of kills, in-Game ranking and points, gaming restriction data (if cheating is found), strategy hit data and in-Game video clip/screenshot

We use this information to:

·       review complaints and determine whether users suspected of cheating have cheated in the Game; and

·       notify players who have filed a report with the outcome of the complaint,

if this feature is available in your region.

It is in our legitimate interest to ensure the security of our services and to maintain a fair gaming environment within the Game.

Malicious Content Information: signatures, nicknames, profile photos, free text, chat histories, email address and audio self-introduction

We use this information to detect if you are making available malicious information (i.e. information relating to sale of plug-ins, UC tokens, game accounts, information about game power levelling, or pornographic images) via your signature, nickname, profile photo, audio self-introduction, free text or chat history within the Game or detect if your input contains other content that violates local laws or the End User License Agreement and to block content or change it to its default setting and prompt you to change it subsequently, as applicable.

We may contact you via email if we have detected malicious activity involving your account.

It is in our legitimate interest to ensure the security of our services and to ensure all information made available within the Game is legal.

Cheat Tool Detection Information: device name of any external devices connected to your mobile phone, resource files and parameter data, cheating reports, screenshots of the Game from your perspective (which will contain nicknames and chats of you and your teammates (this information will be obfuscated), number of kills and game scenes from your perspective), number of kills, user ID and nickname

We use this information to review and determine whether users have cheated in the Game, for example, if it is apparent you are using any external cheating device or a tool to remove grass, or reconfigure your speed limit or perspective or achieve recoilless shooting, in violation of the End User License Agreement.

If your account is determined to breach our End User License Agreement, we may consider restricting your access to the Game.

It is in our legitimate interest to ensure the security of our services and to maintain a fair gaming environment within the Game.

Cheat Behaviour Detection Information: screen coordinates of your click events (including touch control movements)

We use this information to detect and determine whether users have cheated in the Game, for example, if it is apparent you are inactive during a battle or assisting the enemy team, or are using an emulator. If your account is determined to breach our End User License Agreement, we may consider restricting your access to the Game.

It is in our legitimate interest to ensure the security of our services and to maintain a fair gaming environment within the Game.

Real-Time Game Review Information: user ID of players suspected of cheating, user ID and player level of reviewer of suspected cheating behaviour, review results

We use this information to review and determine whether users suspected of cheating have cheated in the Game.

It is in our legitimate interest to ensure the security of our services and to maintain a fair gaming environment within the Game.

Anti-Plug-in Information: user data (such as channel, user ID, nickname), game data (such as gameplay mode information, number of kills,  movement speed, jump height), device information (such as whether the device is jailbroken, whether security components are disabled), replay video (generated from game operation records) and reports

We use this information to review and determine whether users suspected of cheating have cheated in the Game, analyse and combat cheating.

It is in our legitimate interest to ensure the security of our services and to maintain a fair gaming environment within the Game.

Game Player Suspension Information (if applicable): user ID, reason and duration of suspension, country/region, nickname, language, login status

If you are restricted from accessing the Game and/or using the chat function, we use this information to notify you and to enforce suspensions and/or reduce the duration of suspensions.

It is in our legitimate interest to ensure the security of our services and to maintain a fair gaming environment within the Game.

Gameplay Management System Information (if you are in certain regions): daily cumulative gameplay time and daily rest time

We use this information to prevent gaming addiction.

N/A.

Security-Related Information when transactions are conducted: whether certain billing security features of the Android SDK (security development kit) are installed on the device, and if so the version information

We use this information when transactions are conducted on your account in order to detect fraudulent payment activity.

It is in our legitimate interest to ensure the security of transactions within our services.

Survey Information: personal information provided by respondents in response to a survey which may include a respondent’s gender, age or age range, country or region of residence, income, education, occupation, contact information, nickname, and any such information which respondent may provide as part of the survey.

We will use IMUR Survey services for the Game if you choose to participate in our surveys. You can also read more in the IMUR Survey privacy policy available here.

If you agree to participate in a survey conducted by us, we use this information to further improve our Game Services and develop new services.

We collect this information with your consent.

In-Game screenshot information:

• In-Game screenshot: whether you have taken an in-game screenshot, and if so the in-game screenshot (which will contain any content displayed at the time);
• Screenshot log data: your in-Game screenshot (processed device-side only), the game scene ID where you have taken the screenshot. This information is aggregated with that of other players, to understand the number of players that have screenshotted a particular game scene ID.  

We use this information to facilitate your sharing of any in-game screenshot on social network. The screenshot is processed device-side only and is not transferred to us.

We process the screenshot log data to conduct data analysis, to understand user in-Game experiences and feedback, and to improve our services. 

Necessary to perform our contract with you to facilitate sharing of screenshots.

Screenshot log data: It is in our legitimate interest to improve our services.

Highlights Replay Information: Game operation records used to generate replay videos, nickname, user ID, profile picture and linked social media service

We use this information to provide highlights replay videos that you can share within the game or on social media if you enable this function.

Necessary to perform our contract with you to provide highlights replay videos that you can share.

Leaderboard Highlights Information: battle replay, nickname, Game server used by player and ranking       

We use this information to showcase highlights of top players in-Game.    

It is in our legitimate interest to ensure the integrity of high-scoring players is supported by appropriate evidence in-Game.

Beta Test Account Authentication Information: login credentials, user ID, account type, Game level, frequency of use of Game, whether your Game account is bound to a Beta test account and whether you have cheated in the Game

If you seek to participate in our Beta test, we use this information to verify your eligibility.

Necessary to perform our contract with you to provide the Beta version.

Group Photo Event Information (if you are in certain regions): the photo you upload, the photo generated, your user ID and election to share the photo generated

If you participate in a group photo event, we use this information to generate a group photo for you, to enable you to save or share the photo on social network and, if you are eligible, to provide you with rewards.

Necessary to perform our contract with you to support your participation in a group photo event.

Sweepstakes Participation Information: name (as shown on passport), email address, user ID, phone number, mailing address, postal code and country

If you participate in a sweepstakes event, which may be conducted in-Game, on our Website or otherwise, we use this information to send you your prize if you win.

We collect this information with your consent.

Club Information (general): User data (user ID, avatar, rank, country and region, language, nickname, game title, clan information (including clan ID, name and role), custom room game data, eligibility tag, gift records, popularity, game props owned and bookmarked, follows), user-generated content (“UGC”) (picture, text, audio and video content, likes, comments and other posts you share publicly in the Club or with other clan members (including custom competition information and clan announcements) or mirrored to a clan page from your Moments page), social media links and creator profile and statistics

We use this information to enable you to create or join clans (including operating and participating in custom competitions and posting clan announcements), share or view picture, text or video content, likes, comments or other posts, tag content, follow creators, give or receive gifts, display your game title, create or join custom matches or otherwise use or customize the Club features if available in your region.

Necessary to perform our contract with you to provide Club services.

Club Information (country and region, province, city, language, friends list)

We use this information to recommend and display content and clans that may be of interest to you.

It is in our legitimate interest to show you content that may be more relevant to you and your interests.

Club Information (UGC maps):

• Map tags, map IDs of maps played
• If you are a map creator: map creator tag, map IDs of maps created, map tags, pins and recommendations   

We use this information to facilitate interaction between creators and players if this feature is available in your region.

Necessary to perform our contract with you to provide in-Club UGC map services.

Where in-Game friend information is processed: It is in our legitimate interest to show other users (your in-Game friends) content that may be more relevant to or of interest to them.

World of Wonder Creations Interaction Information: gameplay records of World of Wonder creations, in-Game friends, in-Game avatar

If you have interacted with World of Wonder creations, we may display your avatar on the cover of the relevant creator map(s) to your in-Game friends, to facilitate friend interactions.

It is in our legitimate interest to show other users (your in-Game friends) content that may be more relevant to or of interest to them.

World of Wonder (WOW) Incentive Program Information: User ID, OpenID, avatar, creation code ID, creation data  (including total play count, likes, follows)

If you are eligible to win a cash reward, please refer to “Game-based Event Information” above.

If you are a WOW creator or author, we use this information to provide the WOW Incentive Program, to evaluate whether you are eligible for (and if so, the amount of) rewards, and to distribute such rewards (if applicable and available).

Necessary to perform our contract with you to provide the WOW Incentive Program.

Social Media Account Content: Content posted on your social media account, your social media account nickname and user ID

We use this information to enable you to showcase content posted on your social media account in-Game if you choose to bind your social media account for this purpose.

Necessary to perform our contract with you to facilitate your display of your social media account content in-Game.

UGC Information:

• Players who share content: user ID, nickname, user profile, clan details, language, country and region, picture, text and video content you share publicly in the Game, in the Club or with other clan members (including social media account content posted in-Game)
• Players who apply to be reviewers of shared content and/or who become reviewers: nickname, user profile, user ID and Facebook ID, avatar or profile picture, submission of UGC review findings, statistics relating to the player’s UGC reviews (such as number of reviews, accuracy, number of violations found, daily statistics, UGC text and picture review records)

We use this information to detect whether content shared contains pornography or other content that violates local laws, community rules or the End User License Agreement and remove or block content in such cases.

It is in our legitimate interest to ensure the integrity of the Game and protect users from prohibited conduct.

Moments Information: nickname, avatar, replay videos generated with game operation records

We use this information to enable you to share content with your friends on your Moments page. You can also share such content on a clan page.

Necessary to perform our contract with you to facilitate your sharing of content in-Game.

Clan Announcement Information: clan announcement content

We use this information to detect whether clan announcements contains pornography or other content that violates local laws, community rules or the End User License Agreement and remove or block content in such cases.

It is in our legitimate interest to ensure the integrity of the Game and protect users from prohibited conduct.

Schedule Subscription Information: schedule information

We use this information to enable you to add Event schedule information to your system calendar and provide calendar reminders. This is processed device-side only and is not transferred to us.

N/A.

Club Feature Performance Information: user ID, carrier, network type, WiFi status, device model, operating system, operating system version, frame rate, page load time, memory information, exception error, exception log and stack

We use this information to optimize the performance of the Club functions and provide a better user experience.

It is in our legitimate interest to improve our Club services.

Tournament Qualification Information: country/region and Game data (prop types, wins, ranking and Game play statistics)

We use this information to determine if you qualify for a tournament.

Necessary to perform our contract with you to provide Game tournaments.

Tournament Invitation Information (free entry): user ID

We use this information to send you in-Game invitations to free-entry tournaments, if you qualify for such tournaments.

Necessary to perform our contract with you to provide Game tournaments.

Tournament Registration Information (if you register for a tournament): name, email address, country/region, user ID, photo, team name and team photo (as applicable)

If you elect to participate in a tournament, we use this information for registration and verification.

Necessary to perform our contract with you to support tournament participation.

E-sports or Community Event Registration and performance Information:

• team name, registration region, team logo, your name, nickname, nationality or residency, email address, phone number, Discord ID (if applicable) and user ID

• if you qualify to attend in person an e-sports event or community event, we may also ask you for your ID or passport information, date of birth, gender, home address, phone number, photo and social media profile, introduction
• e-sports players' game performance data like kills, damage, assists, heal, headshot and similar data

If you register for an e-sports event, we use this information to create a team for you in the tournament, to organise and broadcast the tournament and to communicate with the team.

We use the ID/passport information of players who qualify to attend in person an e-sports event to verify that you are located within a country in your nominated Game region and to assist with travel arrangements.

We use the information of e-sports teams and team members for online management and data analysis.

We collect this information with your consent.

Tournament Recording Information: user ID, nickname, battle videos, audio and video recordings during matches

We use this information:

• to validate that you are the correct Game user and to investigate any allegation of cheating; and
• for use in marketing and promotional materials.

It is in our legitimate interest to ensure a fair competition environment.

It is necessary to perform our contract with you if you are included in marketing and promotional materials.

Tournament Livestream Information:

• Your name and team name, an introduction of participants such as your profile and club profile, videos (including voice and image) captured of you and your interactions in the Tournament and of your gameplay, game ID, and game data such as in-game behavior and battle results, tournament points and ranking
• Video recordings of the Tournament livestream (as displayed on third party platforms and/or otherwise featured in our promotional materials)

We use this information in order to livestream (via broadcasting platforms) the Tournament to allow the public to view the Tournament, to retain a record of the same (whether on the relevant third party platforms and/or our own systems), and for service improvement and potential publicity and marketing purposes.

Necessary to perform our contract with you to allow you to participate in the Tournament.

Tournament or Event Prize Delivery Information:

• General: name, team name, photo;
• Cash prizes: payment will be made to your club’s or team’s bank account (not bank account as an individual participant)
• In-Game prizes: game ID

If you win a prize in a tournament, we use this information to deliver your prize.

Necessary to perform our contract with you to deliver your prize.

Event Photos and Videos: photos and videos (including voice and image) captured of you and your interactions during our Events (such as our community events, conferences, tournaments, and eSports events)

We use this information to share the Event with the public (whether on a third party platforms and/or our own systems), and for promotional, publicity and marketing purposes.

Necessary to perform our contract with you to allow you to participate in the Event.

Tournament Player Suspension Information (if applicable): name, Game nickname (including variations) and day and month of birth

If you are suspended or from participating in tournaments or e-sports events for cheating or otherwise violating tournament or e-sports event rules, we use this information to enforce the suspension.

It is in our legitimate interest to protect the integrity of the Game and ensure fair play at tournaments and e-sports events.

Tournament Suspension Notice Information: nickname, reason for suspension and duration of suspension

If you are suspended from participating in tournaments or e-sports events for cheating or otherwise violating tournament or e-sports event rules, we may publish this information on our Websites or social media channels.

It is in our legitimate interest to protect the integrity of the Game and ensure fair play at tournaments and e-sports events, including notifying other players if a participant has been removed for behavior that violates tournament or e-sports event rules.

FACEIT Information: user ID, match results (including placement, kills, survival time, damage and other match results)

If you participate in Game competitions on the FACEIT service, we will share this information with FACEIT to facilitate your use of the service.

The FACEIT privacy policy available here will apply to the processing of data by FACEIT.

Necessary to perform our contract with you to support competition participation.

Sharing Event Report Information: Game data (prop types, wins, ranking and Game play statistics).

If you participate in a sharing event, we use this information to prepare a report for you.

We collect this information with your consent.

Season and Anniversary Review Information: combat data and game stats (such as weapon hit rate, weapon use time, cumulative eliminations, hits data, daily records, number of airdrops opened, most used weapons and props) and team data (stats on performance with friends, such as  number of rescues, number of top 10 rankings, winning percentage and number of joint wins, games and rescues, most teamed up with friends, friends with most matches won together, friends with highest and lowest win rate in team matches)

We use this information to prepare season reviews and anniversary reviews for you and to enable you to share such information with other players if these functions are available in your region.

Where used to prepare season reviews and anniversary reviews for you: Necessary to perform our contract with you to provide season and anniversary review functions.

Where used to prepare season reviews and anniversary reviews for other players: It is in our legitimate interest provide season and anniversary review functions to players.

Battle Performance Information: Battle ID, map ID, opening time, player/team user ID, number of kills by player/team, killing flow, killing count, survival time, damage amount, heal amount, current round rank, assist count, old segment level

For the classic game mode, we use this information to improve resource distribution in the battlefield.

It is in our legitimate interest to improve our services.

Battle Matchmaking Information: User ID, country/region, language, in-game friend list, transaction records, communications volume, engagement with the Game (login frequency and online time), number of friends, task completion record, reporting (by other users) and punishment record, Game data (prop types, wins, ranking, level, achievements, and Game play statistics (including Game history and performance)), in-Game purchase history (time and date, cost, product purchased) (if applicable)

We use this information to understand your performance (such as skill levels) and preferences, to provide a better user experience if this feature is available in your region.

It is in our legitimate interest to improve our services.

Offline Team Invitation Information: User ID, in-Game friends list, Facebook name, Facebook ID, Facebook profile picture, whether you log in via Facebook, your Facebook friends list, whether a Messenger friend is also a player of the Game who logs in via Facebook, and if so, such friend’s user ID, Facebook name, Facebook ID and Facebook profile picture

We use this information so that you can invite friends to team up even when they are offline.

Necessary to perform our contract with you to connect you with your friends.

Account Security Alert Information: Email, user ID, suspicious account activity, player confirmation of account security

If you choose to bind your account with your email address, we will send an account security alert to your email address if we detect any suspicious activity.

It is in our legitimate interest to ensure the security of our services and your account.

Account Recovery Information: Social media account information/email address/telephone number linked to your account, device ID, device brand and model, region where you were when you logged in, login time, network connection method, game mode, recharge time, public channel message time and competition registration data (registered/unregistered)

If you need to recover your account, we will use this information to ask you questions to verify your identity.

It is in our legitimate interest to ensure the security of our services and your account.

Captcha Data: browser language, page URL, status of web worker (if any), verification attempts, browser features, user-agent, screen resolution, page and screen dimensions, page referrer, OS, CPU, canvas value, font, property hash, browser resize, WebGL info, GPU, time zone, plugins, color depth, web driver, character set, device and cursor position, load time, time stamp, login cookie, javascript settings, battery status, IP address, storage and DB status, DoNotTrack status, AdBlock status, domain

We use this information to verify that you are a real person, in order to protect the security and integrity of the Game.

It is in our legitimate interest to ensure that access and login attempts for the Game are genuine.

UGC Map Information: user ID, nickname, map ID, map name, map description, map, number of times map was favourited, played and adapted, number of times map was voted on and user ID of voter (for map-related events and competitions), map instructions (placement and game rules)

We use this information to allow you to share user-generated maps, to participate in and submit your user-generated maps to our related events or competitions (if applicable), and to provide you with player feedback, if these functions are available in your region. Other players can play, copy and modify the maps.

Necessary to perform our contract with you to provide UGC map functions.

UGC Map Review Information: user ID, nickname, map ID, map name, map description, map, number of times map was favourited, number of times map was played, map scene recording

We use this information to detect whether content shared contains pornography or other content that violates local laws, community rules or the End User License Agreement and remove or block content in such cases.

It is in our legitimate interest to ensure the integrity of the Game and protect users from prohibited conduct.

UGC Map Creator Certification Information: social media account profile (social media account ID, number of followers of social media account, social media homepage link), questionnaire responses, email address or Discord ID

We use this information to conduct creator certification and to manage creators if these functions are available in your region.

Necessary to perform our contract with you to provide UGC map functions.

Friend Interaction Information: nicknames and interaction information such as time of becoming friends in-Game, number of times you invited each other to form teams, number of times you formed teams with each other, number of times you rescued each other

We use this information to facilitate friend interactions and to operate and manage team activities and achievement progress.

Necessary to perform our contract with you to connect you with your friends.

Friend Interaction Push Notification Information: nickname and friend interactions

We use this information to send you push notifications about friend interactions.

We collect this information with your consent.

Ptopia Design Project (“PDP”) Information: login information (user ID, status token, username, profile picture, initial login channel ID, channel information), personal homepage information (user ID, nickname, avatar, title of work(s), update time of work(s), number of thumbs up, number of comments, number of views, number of events participated), application information (user ID, nickname, email address, telephone number (optional), type of work(s)), cookie information (language, client type, source, area ID), content information (user ID, profile picture, nickname, content of work(s), title of work(s), cover art, type of work(s), description of work(s)), like and comment information (nickname, profile picture, content and time), participation information (list of events participated, name and time of event), voting information and reward information

We use this information to enable you to view or participate in activities on the PDP platform.

Necessary to perform our contract with you to provide PDP services.

PDP Moderation Information: user ID, nickname, profile picture, content of work(s), title of work(s), cover art, description of work(s), comments

We use this information to detect whether content shared or comments posted contain pornography or other content that violates local laws, community rules or the End User License Agreement and remove or block content in such cases.

It is in our legitimate interest to ensure the integrity of the Game and protect users from prohibited conduct.

Photo Wall Information: in-Game photos or photos from your device photo album that you upload to your in-Game photo wall, user ID

We use this information to enable you to upload in-Game photos or photos from your device to display them on your in-Game photo wall, if you choose to do so.

Necessary to perform our contract with you to facilitate the display of your photos in-Game.

If we determine your uploaded photo violates local laws, community rules or the End User License Agreement, we will remove or block your uploaded content in such cases.

It is in our legitimate interest to ensure the integrity of the Game and protect users from prohibited conduct.

Home Smart Butler information:

• Your In-Game identifiers (user nickname, personal profile signature, open ID, role ID), your birthday and gender
• Your Game-related preferences, battle data, Game statistics, and information about your in-Game Home (e.g., rank, title, level, status)
• Information you provide to the Home Smart Butler (e.g., chat input) and information about your interactions (e.g., preferences, chat history, settings)
• Technical data (e.g. device information)

If the Home Smart Butler feature is made available to you and you opt-in to the feature, we use this information to provide the feature, and enable personalized interactions with the feature.

We also anonymize and de-identify your chat history, and use such anonymized data for model training and to improve the feature.

We only enable the Home Smart Butler feature with your consent.

We anonymize and de-identify data based on our legitimate interest to improve the feature.

AI Teammate information:

• User ID, match ID
• Your chat input with the AI teammate and any other real-life player teammate(s) in the same battle: text chat, voice chat (transcribed/converted into text)
• AI teammate generated response: commands, text, speech

If the AI Teammate feature is made available to you and you activate the feature, we use this information to provide the feature to you, and for troubleshooting and maintenance of the feature.

Necessary to perform our contract with you to provide the Game Services where you seek to activate the AI Teammate feature.

Cloud Gaming Regional Performance Data: IP address, device model, device System-on-a-Chip model 

We use this information to carry out analytics on the performance and functioning of the Game on the cloud server in your city or region, and to improve the functionality of the Game on the cloud server.

It is in our legitimate interest to ensure the functioning of, and improve, the Game on the cloud server in your city or region.

Cloud Gaming Network Data: WiFi strength, WiFi connection speed, whether device supports 5G, WiFi frequency, network round trip time under the WiFi, possible number of devices using same WiFi

We use this information to provide better user experience and to improve the functionality of the Game on the cloud server.

It is in our legitimate interest to improve user experience and the Game on the cloud server.

Cloud Gaming Status Data: Open ID, last login time

We use this information to check if your account is active.

Necessary to perform our contract with you to provide the Game from a cloud server without downloading the Game.

Cloud Gaming Log Data: User ID (via third party login) , OpenID, IP address, device model, device System-on-a-Chip model, WiFi strength, WiFi connection speed, WiFi frequency, whether device supports 5G, possible number of devices using same WiFi, token, token key

We use this information for troubleshooting to improve the Game and user experience.  

Necessary to perform our contract with you to provide the Service from a cloud server without downloading the Service.

Discord Game Activity Information:

·       From Discord: user ID, nickname, profile picture

·       Gameplay statistics

We use this information to allow you to participate in game activities via Discord and to provide leaderboard information in-Game and via Discord.

Leaderboard information displayed on Discord will be processed according to Discord's privacy policy.

To the extent applicable and permissible in your region, it is necessary to process this information to perform our contract with you to provide the Game.

Otherwise, it is in our legitimate interest to provide game activities. 

Cloud Gaming Play Duration Data: (via app) stay time on web browser session, token, token key

We use this information to determine your gaming duration  (i.e. the amount of time you have spent on playing the Game from a cloud server without downloading the Game), and to calculate the remaining time you have (per day) to play the Game from a cloud server without downloading the Game (if applicable).

Necessary to perform our contract with you to provide the Game from a cloud server without downloading the Game.

Cloud Gaming Duration Data: open ID

We use this information to ensure time limits or time extension for playing the Game are observed by users and time limits are not circumvented.

It is in our legitimate interest ensure the integrity of the Game by ensuring time limits are not circumvented.

Cloud Gaming Data Analytics Information:

Reported to Adjust:

• Via web: Device ID data (device metadata such as operating system version, Adjust SDK version), user attribution data (ad ID, network, state, tracker name, tracker token), web activity data (event count, installed, last active, last active, last interval, session count, session length, time spent)
• Via app: Session and app launch data (app activity data), usage data (user click button event data, page exposure data, exception data)
• OpenID
• IP address, user agent

We use this information to carry out data analytics (including operation and maintenance analysis and traffic analysis), to improve the Game on the cloud server , and to monitor engagement with our advertising campaigns.

It is in our legitimate interest to use this information to improve the Game on the cloud server and to monitor the success of our advertising and marketing programs.

Cloud Gaming Survey Data:

• Device information:  phone model,  resolution, system version, system language
• Content of survey responses: country,  age,  game habits and preferences (recently played games, game duration and favourite game categories and experience, device configuration preference)
• Response submission time and time used to complete survey

We do not store survey data of children.

If you choose to participate in a survey, we use this information to better understand our users and to improve the Game.

We collect this information with your consent.

Cloud Gaming Prize Delivery Data: Open ID

If you win an in-Game prize, we use this information to deliver your prize.

Necessary to perform our contract with you to deliver your prize.

Advertising Information (Firebase): device data (OS, model, app store, app version), device identifiers, event data (session duration, geography, open/launch/update, purchase, country, interests, language, new/established, ad clicks and impressions), analytics data (usage, clearance, crashes, removal, payment)

We use this information for user acquisition purposes and to monitor the effectiveness of our advertisements.

It is in our legitimate interest to allow us to acquire users and to monitor the effectiveness of our advertisements.

Advertising Information (Meta):

·       Contact Information: email address

·       Event Data: information shared by the user about people and the actions that they take on the relevant website, app or shop

·       Advertising ID

We use this information for user acquisition purposes and to monitor the effectiveness of our advertisements.

We also use the aggregated and anonymised data for analytics purposes.

It is in our legitimate interest to allow us to acquire users and to monitor the effectiveness of our campaigns.

CrashSight Data: OpenID, device identifiers, cpu, storage, network status

We use this information for crash monitoring, reporting and analysis..

It is in our legitimate interest to diagnose, analyse and resolve abnormal issues like crashes and latency.

Analytics data: numbers of players, Number of matches, Playtime duration, Number of map favorites, Number of comments, Number of shares

We also use the aggregated data for analytics purposes.

It is in our legitimate interest to use this information to improve the Game Service.

Comment and Personal Center Data:

user ID and comments and other posts you share publicly in Game Wiki and Security Center.

We use this information to create a personal center and enable you to share or view comments and other posts in the Game Wiki and Security Center, if available in your region.

Necessary to perform our contract with you to provide Game Wiki and Security Center services

eSports Website

Information you provide to us (either directly or through a third party)

Social Connect Information (if you choose to log in via your social media account with these networks):

• Sign in with Apple: user ID, nickname, profile picture, user token
• Facebook: user ID, name, Facebook ID, profile picture, user token
• Google Play: user ID, nickname, profile picture, user token
• Twitter: user ID, nickname, profile picture, user token

We use this information to enable you to log in to your account for, and access, the Game Services.

Necessary to perform our contract with you to provide the Game Services.

Email Login Information: email address, user ID

We use this information to enable you to log in to your account for, and access, the Game Services by email address (once verified by way of a verification code sent to you).

Necessary to perform our contract with you to provide the Game Services.

User Registration Information: name, region location (as selected by you), area ID, email address

We use this information to enable you to register as a player on the eSports Website and to participate in eSports events. We will send you a verification code to verify your email address.

Necessary to perform our contract with you to provide the Game Services.

Account Binding Information: user ID, profile picture, nickname, ranking information

We use this information to bind your Game account as part of player registration on the eSports Website.

Necessary to perform our contract with you to provide the Game Services.

Team Information: user ID, profile picture, nickname, email address, age, place of residence, character ID, ranking information/ screenshot with ranking information, team name, Discord ID, Discord username (for captain only), region, team slogan, team role (captain or member), uploaded images or screenshots (as applicable)

We use this information to enable you to form, view or join teams and to participate in eSports events.

Necessary to perform our contract with you to provide the Game Services.

eSports Website Event Registration Information: profile picture, nickname, ranking information, team rank, gameplay statistics

We use this information to enable you to participate in eSports events.

Necessary to perform our contract with you to provide the Game Services.

Customer Support Ticket ID & User Communications with Support: email address and any information that you provide in communications with our support team

We use this information to:

·        respond to your communications;

·        provide troubleshooting, such as addressing and remediating technical issues and bugs; and

·        improve our services.

Necessary to perform our contract with you to provide and support the Game Services.

Information generated as part of the Game Services

Chat Data: user ID, chat message (stored locally on your device and processed momentarily by our servers)

We facilitate your chat communications with your team members.

Necessary to perform our contract with you to provide the Game Services where you seek to use chat services.

Notification Information: user ID

We use this information to send you notifications about announcements, updates or information relating to the eSports Website services.

Necessary to perform our contract with you to provide the Game Services.

In relation to Events

Information generated as part of the Game Services

Website Events (if available in your region)

Information you provide to us (either directly or through a third party)

Social Connect Information (if you choose to log in via your social media account with these networks):

• Facebook: user ID, Facebook ID, name, profile picture, user token
• Twitter: user ID, nickname, profile picture, user token
• YouTube: user ID, nickname, profile picture, user token
• Discord: user ID, nickname, profile picture, user token

We use this information to enable you to create and log in to your account for the Website event services.

Necessary to perform our contract with you to provide the Website event services.

Email Login Information: user ID, email address

We use this information to enable you to create and log in to your account for the Website event services by email address (once verified by way of a verification code sent to you).

Necessary to perform our contract with you to provide the Website event services.

Event Registration Information: user ID, in-Game screenshot with user ID, 

Discord ID, region location (manually selected by you), telephone number

We use this information to enable you to register for a Website event.

Discord ID and telephone number are used to provide information about the Website event as well as Q&A and customer services (on Discord and if applicable, WhatsApp).

In-Game screenshot with Game player ID is also used to detect if you are making available malicious information within the Game Services. For more information, please refer to “Malicious Content Information” above for this function.

Necessary to perform our contract with you to provide the Website event services.

Lucky Draw Winner Information: hashed nickname

If you participate in a Website event and win, we use this information to announce your win.

It is in our legitimate interest to announce lucky draw results.

Prize Delivery Information (Physical Prize): name, telephone number, address with zip code

If you win a physical prize at a Website event, we use this information to deliver your prize.

Necessary to perform our contract with you to deliver your prize.

Prize Delivery Information (In-Game Prize): user ID

If you win an in-Game prize at a Website event, we use this information to deliver your prize.

Necessary to perform our contract with you to deliver your prize.

Personal Information

Retention Policy

Game

Nickname, Hashed Nickname, User ID, IP Address

Analytics data

Comment and Personal Center Data

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Social Connect Information:

• WeChat

·        QQ

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days or as otherwise required by law.

Social Connect Information:

·        VKontakte

·        Twitter

·        Facebook

·        Google Play

·        Game Center

·        LINE

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Where you do not request for account deletion, such data will be retained for 3 months after the Game is shut down, before it is deleted.

Gender

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Where you do not request for account deletion, such data will be retained for 1 year after the Game is shut down, before it is deleted.

Gender Information

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Where you do not request for account deletion, such data will be retained for 3 months after the Game is shut down, before it is deleted.

Date of Birth

Not stored. This is processed device-side only and is not transferred to us.

Email address (for verification of parental or guardian consent)

Region Location (manually selected by you)

Game Play Statistics (Level, Heroes, Score/s), date and time stamps of actions

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Where you do not request for account deletion, such data will be retained for 1 year after the Game is shut down, before it is deleted.

Location information (province and city manually selected by you) and nickname 

Birthday feature information

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Where you do not request for account deletion, such data will be retained for 90 days after the Game is shut down, before it is deleted.

Battle Information

Not stored. This is processed during the battle only.

Game-based Event Information (digital prizes)

Stored for 1 year after the conclusion of the Event.

Game-based Event Information (physical prizes)

Stored for 1 year after the conclusion of the Event.

Game-based Event Information (cash prizes)

Stored for 6 months after the conclusion of the Event.

Calling Card Information

Stored for the lifetime of your use of the Game unless you request to delete your Game account or data, upon which such data will be deleted within 30 days.

Where you do not request for account or data deletion, such data will be retained for 3 months after the Game is shut down, before it is deleted.

Data Subject Request Information

Stored for 3 years.

Cloud Gaming Login and IP Data

Stored for  the lifetime of your use of the Game Services unless you request to delete your Game account or data, upon which such data will be deleted within 30 days.

Gameplay Management System Information

Cached for the day and deleted every 24 hours

Chat Communications (Audio message) – whether inside a battle (e.g. during actual gameplay) or outside a battle (e.g. in game lobby)

We do not store this information.

Chat Communications (Text) – outside and inside a battle

Stored for 7 days on our servers and deleted automatically upon expiry of such period.

Device ID, Device Information, registration time and login time

Device ID, Device Information (except VPN status), registration time and login time:

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days (or within 7 days of user request for account or data deletion in respect of XID).

Where you do not request for account deletion, such data will be retained for 3 months after the Game is shut down, before it is deleted.

VPN status: Not stored. This is processed device-side only and is not transferred to us.

Routing Information

Stored for 1 year.

WiFi SSID

Not stored. This is processed device-side only and is not transferred to us.

Friends List (WeChat, Facebook, QQ, VKontakte, Twitter)

Stored for the duration of each session on the Game and deleted within 1 hour after you log out.

Friends List (manually added by you)

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Where you do not request for account deletion, such data will be retained for 1 year after the Game is shut down, before it is deleted.

Advertising ID and select device information (User ID, Device ID, IP address and engagement data and search terms)

World of Wonder Advertising-related information

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Where you do not request for account deletion, such data will be retained for up to 1 year after the Game is shut down, before it is deleted.

Transaction Records (in-app)

Transaction Records (third party other than Google Play or iOS App Store)

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then for the duration of any retention periods for which such data must be retained in order to comply with our legal obligations.

Transaction Identifiers

Refund Information

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Where you do not request for account deletion, such data will be retained for 3 months after the Game is shut down, before it is deleted.

Customer Support Ticket ID & User Communications with Support or Q&A function

Support data is deleted within 30 days of a lawful request from you for the erasure of such data (see the Erasure section of this privacy policy).

Operation Statistics

Stored for 90 days. Upon a deletion request, we will delete the data within 30 days.

Security and Operation Information

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Security-Related Information (if you are using the Game on a PC)

We generally retain this data for no longer than 90 days with the exceptions listed below.

·      File sample collection and memory sample collection related to confirmed malicious activities: up to 10 years;

·      In-game process information and system information: up to 10 years;

·     Security authentication: up to 5 years.

Upon a deletion request, we will delete the data within 30 days except where they relate to confirmed malicious activities.

Illegal profile photos

If no violation is found, stored for 1 day.

If any violation is found, stored for the shorter of 3 years or until account deletion in accordance with your request and then deleted within 30 days.

Reported chat data

For End User License Agreement violations: user ID and documented chat are stored for 180 days if any violation is found.

For improving tools used to identify violations: Documented chat (which is anonymized) is stored for the lifetime of your use of the Game (i.e. until account or data deletion in accordance with your request) and then deleted within 30 days. Where you do not request for deletion, such data is retained for 3 months after the Game is shut down, before it is deleted.

In the case of audio chat:

Real-time voice chat data will only be stored on your device and not be stored on our servers, unless a report or complaint is made, in which case the last 30 seconds of the data are stored on our servers to enable us to review the complaint or report. This data will be deleted as soon as the review is complete and in any event within 30 days.

For improving tools used to identify violations for voice chat data and to facilitates the review of penalties for violations and misjudgments:

If any violation is found, the voice file (which is marked, anonymized and encrypted) is stored for 1 year.

In-Game screenshots for player reports from Game-based Events

If you choose not to upload the screenshot, not stored by us.

If you upload the screenshot and no violation is found, stored for 90 days.

If you upload the screenshot and no violation is found, stored until the Game is shut down unless you request to delete your Game account or data, upon which such data will be deleted within 30 days.

Video clips of suspected cheating behaviour

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Complaint Verification Information

If no violation is found, stored for 90 days. Upon a deletion request, we delete the data within 15 business days.

If any violation is found, stored for the lifetime of your use of the Game (i.e. until account or data deletion in accordance with your request) and then deleted within 15 business days. Where you do not request for deletion, such data is retained for 30 days after the Game is shut down, before it is deleted.

Malicious Content Information

Free text is only processed momentarily and not stored.

Other information is stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Cheat tool detection information

For device name of any external devices connected to your mobile phone: stored for up to 7 days.

For other information:

If no violation is found, stored for up to 7 days.

If any violation is found, stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request and then deleted within 30 days). In some cases, such data may be stored for a shorter period (e.g., 3 years after collection).

Cheat Behaviour Detection Information

Where you do not request for account or data deletion, such data will be retained for 1 year after the Game is shut down, before it is deleted. Stored for the lifetime of your use of the Game unless you request to delete your Game account or data, upon which such data will be deleted within 30 days.

Where you do not request for account or data deletion, such data will be retained for 3 months after the Game is shut down, before it is deleted.

Real-Time Game Review Information

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Where you do not request for account deletion, such data will be retained for 1 year after the Game is shut down, before it is deleted.

Anti-Plug-in Information

Not stored if not reported or suspected of cheating.

If reported or if cheating is suspected:

Replay video is stored for 120 days.

Other information is stored for 30 days.

Game Player Suspension Information

Stored for the lifetime of your use of the Game unless you request to delete your Game account or data, upon which such data will be deleted within 30 days.

Where you do not request for account or data deletion, such data will be retained for 3 months after the Game is shut down, before it is deleted.

Survey Information

Stored for up to 1 year.

In-Game screenshot information

In-game screenshot:

Not stored. This is processed device-side only and is not transferred to us.

Screenshot log data:

Stored for the lifetime of your use of the Game unless you request to delete your Game account or data, upon which such data will be deleted within 30 days.

Highlights Replay Information

For any highlights replay video you share:

Highlights Replay Information is stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Where you do not request for account deletion, such data will be retained for 90 days after the Game is shut down, before it is deleted.

For videos not shared:

Not stored.

Please note that any highlights published outside of the Game (for example, to social media), may remain available via such services even if deleted from the Game.

Leaderboard Highlights Information

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days.  

Beta Test Account Authentication Information

Stored for the lifetime of your use of the Beta test (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Where you do not request for account deletion, such data will be retained for 2 months, before it is deleted.

Group Photo Event Information

For any photo you share:

The photo you upload and the photo generated are processed device-side only and are not transferred to us.

Your user ID and election to share the photo generated are stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

For photos not shared:

No information is stored. This is processed device-side only and is not transferred to us.

Sweepstakes Participation Information

Stored for up to 1 year after the conclusion of the sweepstakes event.

Club Information (general)

Club Information (country and region, province, city, language, friends list)

Club Information (UGC maps)

Stored for the lifetime of your use of the Game unless you request to delete your Game account or data, upon which such data will be deleted within 30 days.

Where you do not request for account or data deletion, such data will be retained for 3 months after the Game is shut down, before it is deleted.

You can also delete any picture, text, audio and video content, comments and other posts you share any time.

World of Wonder Creations Interaction Information

Stored for the lifetime of your use of the Game unless you request to delete your Game account or data, upon which such data will be deleted within 30 days.

Where you do not request for account or data deletion, such data will be retained for 3 months after the Game is shut down, before it is deleted.

World of Wonder (WOW) Incentive Program Information

Stored for 2 years, unless you request to delete your Game account or data, upon which such data will be deleted within 30 days.

Social Media Account Content

Stored for the lifetime of your use of the Game unless you request to delete your Game account or data, upon which such data will be deleted within 30 days.

Where you do not request for account or data deletion, such data will be retained for 3 months after the Game is shut down, before it is deleted.

You can also delete any picture, text and video content you share any time.

UGC Information

Stored for the lifetime of your use of the Game unless you request to delete your Game account or data, upon which such data will be deleted within 30 days.

Where you do not request for account or data deletion, such data will be retained for 3 months after the Game is shut down, before it is deleted.

You can also delete any picture, text, audio and video content you share any time.

In relation to text or picture content sent by users in-Game: If no violation is found, stored for 60 days.

Moments Information

Stored for the lifetime of your use of the Game unless you request to delete your Game account or data, upon which such data will be deleted within 30 days.

Where you do not request for account or data deletion, such data will be retained for 3 months after the Game is shut down, before it is deleted.

You can also delete any video content you share any time.

Clan Announcement Information

Stored for the lifetime of your use of the Game unless you request to delete your Game account or data, upon which such data will be deleted within 30 days.

Where you do not request for account or data deletion, such data will be retained for 3 months after the Game is shut down, before it is deleted.

You can also delete any announcement you post any time.

Schedule Subscription Information

Not stored. This is processed device-side only and is not transferred to us.

Club Feature Performance Information

Stored for the lifetime of your use of the Game unless you request to delete your Game account or data, upon which such data will be deleted within 30 days.

Where you do not request for account or data deletion, such data will be retained for 3 months after the Game is shut down, before it is deleted.

Tournament Qualification Information

Stored for up to 6 months from the time of collection.

Tournament Invitation Information (free entry)

Stored for up to 6 months from the time of collection.

Tournament Registration Information

Stored for 3 months from the time of collection.

E-sports Event Registration Information 

Stored for up to 3 months from the conclusion of the tournament.

Tournament Recording Information

Where this is used to validate Game user and to investigate any allegation of cheating, stored for up to 6 months from the conclusion of the tournament.

Where this is used in marketing and promotional materials, stored for the duration of the marketing campaign.

Tournament Livestream Information

We may enable the livestream videos to remain available on the platform that broadcasts the livestream in perpetuity.

We may also separately retain the video recordings of the livestreams in perpetuity.

Tournament or Event Prize Delivery Information

Stored for up to 6 months from the conclusion of the tournament.

Event Photos and Videos

We may post event photos and videos to our platforms our third party social media platforms in perpetuity.

We may also separately retain the photos and videos in perpetuity.

Email Segmentation Data

Stored for the lifetime of your use of the Service and deleted within 7 business days if you request for deletion, unless otherwise required to ensure compliance with terms, conditions, policies and legal obligations.  

Email Engagement Performance Data

Stored for 6 months and deleted within 7 business days if you request for deletion, unless otherwise required to ensure compliance with terms, conditions, policies and legal obligations.

Tournament Player Suspension Information

Stored for the duration of the suspension.

Tournament Suspension Notice Information

Stored for the duration of the suspension

FACEIT Information

Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days or as otherwise required by law.

Where you do not request for account or data deletion, such data will be retained for 3 months after the Game is shut down, before it is deleted.

Sharing Event Report Information

Stored for 1 year after the conclusion of the event.

Season and Anniversary Review Information

Stored for the lifetime of your use of the Game unless you request to delete your Game account or data, upon which such data will be deleted within 30 days.

Where you do not request for account or data deletion, such data will be retained for 3 months after the Game is shut down, before it is deleted.

Battle Performance Information (other than number of kills)

Deleted when the battle is over.

Battle Performance Information (number of kills)

Stored for 21 days.

Battle Matchmaking Information

Stored for the lifetime of your use of the Game unless you request to delete your Game account or data, upon which such data will be deleted within 30 days.

Where you do not request for account or data deletion, such data will be retained for 3 months after the Game is shut down, before it is deleted.

Telephone number or email for the purposes of binding your account with your telephone number and/or email address and/or associated social media account, for providing game updates and offers, for providing game promotion emails where applicable to your region, for providing manual customer service, and for ensuring compliance

Two-factor authentication information

SMS Sending Records

Stored for the lifetime of your use of the Game unless you request to delete your Game account or data, upon which such data will be deleted within 30 days.

Where you do not request for account or data deletion, such data will be retained for 3 months after the Game is shut down, before it is deleted.

SMS Sending Records will be stored by the SMS service provider for up to three months after which they will be deleted automatically.

Telephone number and User ID (if you elect to be featured on leaderboards)

SMS Sending Records

Stored for the lifetime of your use of the Game unless you request to delete your Game account or data, upon which such data will be deleted within 30 days.

Where you do not request for account or data deletion, such data will be retained for 3 months after the Game is shut down, before it is deleted.

SMS Sending Records will be stored by the SMS service provider for up to three months after which they will be deleted automatically.

Offline Team Invitation Information

Stored for the lifetime of your use of the Game unless you request to delete your Game account or data, upon which such data will be deleted within 30 days.

Where you do not request for account or data deletion, such data will be retained for 3 months after the Game is shut down, before it is deleted.

Account Security Alert Information

Account Recovery Information

Stored for the lifetime of your use of the Game unless you request to delete your Game account or data, upon which such data will be deleted within 30 days.

Where you do not request for account or data deletion, such data will be retained for 3 months after the Game is shut down, before it is deleted.

Captcha Data

Stored for 30 days from the date of collection and then deleted.

UGC Map Information

UGC Map Review Information

UGC Map Creator Certification Information

Map scene recording: Stored for 14 days.

Other information:

Stored for the lifetime of your use of the Game unless you request to delete your Game account or data, upon which such data will be deleted within 30 days.

We may also host events whereby map creators may submit their, and other users can vote on, UGC maps. For such events, we also store UGC Map Information for 6 months.

Where you do not request for account or data deletion, such data will be retained for 3 months after the Game is shut down, before it is deleted.

Friend Interaction Information

Stored for the lifetime of your use of the Game unless you request to delete your Game account or data, upon which such data will be deleted within 30 days.

Where you do not request for account or data deletion, such data will be retained for 3 months after the Game is shut down, before it is deleted.

Friend Interaction Push Notification Information

Stored for up to 3 months.

PDP Information

Stored for the lifetime of your use of the Game unless you request to delete your Game account or data, upon which such data will be deleted within one month.

Where you do not request for account or data deletion, such data will be retained for 3 months after the Game is shut down, before it is deleted.

PDP Moderation Information

Stored for the lifetime of your use of the Game unless you request to delete your Game account or data, upon which such data will be deleted within one month.

Where you do not request for account or data deletion, such data will be retained for 3 months after the Game is shut down, before it is deleted.

Photo Wall Information

Stored for the lifetime of your use of the Game unless you request to delete your Game account or data, upon which such data will be deleted within 30 days.

You can also at any time delete any photo you share.

Stored for 30 days for content moderation.

Home Smart Butler information

Chat history and chat summary will be stored for 7 days.

Other data will be stored for the lifetime of your use of the Game unless you request to delete your Game account or data, upon which such data will be deleted within 30 days.

AI Teammate Information

Stored for 3 months, unless you request to delete your Game account or data, upon which such data will be deleted within 30 days.

Cloud Gaming Regional Performance Data

Cloud Gaming Prize Delivery Data

Cloud Gaming Network Data

Cloud Gaming Status Data

Cloud Gaming Play Duration Data

Cloud Gaming Duration Data

CrashSight Data

Cloud Gaming Log Data

Stored until the earlier of the termination of the Game, or account deletion in accordance with your request and then for 30 days, or after 6 months.

Discord Game Activity Information

Stored for the duration of the game activity.

Leaderboard information displayed on Discord will be deleted according to Discord's privacy policy.

Cloud Gaming Data Analytics Information

Stored for 28 days.

Advertising Information (Firebase)

Stored for 14 months.

Advertising Information (Meta)

Stored for 9 days.

Cloud Gaming Survey data

Stored for 1 year from receipt of the survey response. If an account deletion request is submitted or the Game is terminated, stored no more than 30 days upon such request or termination.

eSports Website

Social Connect Information

Email Login Information

User Registration Information

Account Binding Information

Notification Information

eSports Website Event Registration Information

Customer Support Ticket ID & User Communications with Support

Stored for the lifetime of your use of the Game Services unless you request to delete your Game account or data, upon which such data will be deleted within 30 days.

Where you do not request for account or data deletion, such data will be retained for 3 months after the Game is shut down, before it is deleted.

If you participate in eSports events hosted on third party platforms or services, please also refer to the relevant third party’s privacy policy and retention policy.

Team Information

Stored until 30 days from dissolution of team.

Chat Data

We do not store this on our servers. This is only processed momentarily by us to deliver your chat communications.

In relation to Events

Identifying Information

Stored for one year after the end of the Event, or deleted within 30 days from the receipt of your deletion request.

In case those information are necessary to maintain the record of the participation to the Event, such will be kept until Game Service is shut down.

Device and Network Information

Gameplay and Interaction Data

Stored for one year after your last interaction with the Event, or deleted within 30 days from the receipt of your deletion request.

In case those information are necessary to maintain the record of the participation to the Event, such will be kept until Game Service is shut down.

Financial Information

Stored for seven years after the completion of the transaction, or deleted within 30 days from the receipt of your deletion request.

Media and Additional Data

Stored until the Game Service is shut down, or deleted within 30 days from the receipt of your deletion request.

Survey Information

Stored for up to 1 year.

 Website Events

Social Connect Information

Email Login Information

Event Registration Information

Lucky Draw Winner Information

Prize Delivery Information (Physical Prize)

Prize Delivery Information (In-Game Prize)

Stored until 30 days after the conclusion of the event.