PLAYERUNKNOWN’S
BATTLEGROUNDS MOBILE
Privacy Policy
Last Updated: July 14 2023
Thank you for
using our products and services! We respect your concerns about privacy
and appreciate your trust and confidence in us.
Here is a summary of the information contained in this privacy policy.
This summary is to help you navigate the privacy policy and it is not a
substitute for reading everything! You can use the hyperlinks below to jump
directly to particular sections.
What information do we need to provide the
Game Services?
If you register an account to use the Game then we will need some
information from you to set this up. We will also process some information when
you use the Game (e.g., to make sure your progress is saved) and when you buy
items (e.g., to ensure you get the purchased content). If you choose to
set up your Game profile using a social media account, we also collect
information from that social media account. If you choose, you can provide
certain other information to personalise the gaming experience and enable Game
features, or participate in Game Services. If you choose to use the
eSports Website, we will need your Game login credentials and other
information, such as your email address, user and account information, and information
to enable you to form or join teams and participate in eSport competitions for
the Game. If you need to get in touch with us then we will also retain some
information so that we can get back in touch with you and address any
concerns. More Information.
How will we use your information?
We use your information to provide the many
functions and services that comprise the Game Services. We also use
your information for account verification, security purposes, to support and
improve the Game Services, to process transactions as part of the Game
Services, and to provide you with game updates. We do not
disclose your information to any third
parties, except where we need to in order to provide the Game Services (e.g.,
use local cloud providers or to back up your data; using our affiliates around
the world to help us to deliver the Game Services) or monitor the success of
our marketing and advertising programs, or where we are instructed to by a
court, authority or compelled by law. More
Information.
Who do we disclose your information to?
We use some third parties to help us deliver the best possible
experience (e.g., cloud services to back up your data, support ticketing and
fraud detection). When we use a third party, we only do this to process or
store your information for the purposes described in this privacy policy. We
also have affiliates around the world who help us deliver the Game Services and
we may be required by a court or legal obligation to disclose certain
information in some circumstances. More
Information.
Where do we process your information?
Our servers are located in Russia (in the case of users located in
Russia only), Singapore and the United States. Your information can be accessed
from outside of where you live by our support, engineering and other teams
around the world, including Singapore, the People’s Republic of China,
Indonesia and the United States. More Information.
How long do we keep hold of your information?
We generally retain your information for the period during which you
maintain an account for this Game after which time
your data is deleted (as further described in this privacy policy), unless
otherwise required by applicable laws. More Information.
How can I exercise my rights over my information?
Depending on where you live, you may have certain rights with respect to
your information, such as rights of access, to receive a copy of your data, or
to delete your data or restrict or object to our processing of your data. More Information.
How to get in touch with us
If you have any questions about anything in this policy, or want to
exercise any rights you may have, please contact us here.
How will we notify you of changes?
If there are any significant changes to this privacy policy, we will
update the policy here. More
Information.
Data Controller: Proxima Beta Pte. Limited | Email: dpo@proximabeta.com
EU Representative: Proxima Beta Europe B.V. | Email: dpo@proximabeta.com
UK Representative: Image Frame
Investment (UK) Limited | Email: dpo@proximabeta.com
Serbia Representative: Karanovic
& Partners o.a.d. Beograd. | Email: local.representative@karanovicpartners.com
Thailand Representative: Tencent (Thailand) Company Limited | Email: dpo@proximabeta.com
Türkiye Data
Controller Representative: Özdağıstanli Ekici Avukatlık Ortaklığı. |
Email: turkeydatarep_proximabeta@iptech-legal.com (Özdağıstanli Ekici Avukatlık Ortaklığı is our data
controller representative and its authority is limited to the authorities
stipulated under the Law on Protection of Personal Data w. no 6698.
Özdağıstanli Ekici Avukatlık Ortaklığı is not authorized for any other matters
such as in-Game conduct, suspensions, investigations, civil or criminal
complaints.)
Welcome to PLAYERUNKNOWN’S BATTLEGROUNDS
MOBILE!
This
privacy policy explains the when, how and why when
it comes to the processing of
your personal information in connection with the mobile game PLAYERUNKNOWN’S BATTLEGROUNDS
MOBILE (“Game”), the website for the Game (“Website”) and the
eSports Website for the Game (“eSports Website”) (the Game, the Website
and the eSports Website together comprise the “Game Services” and the
Website and the eSports Website together comprise the “Websites”),
and sets out your choices and rights in
relation to that information. Please read it carefully – it is important
for you to understand how we collect and use your information, and how you can
control it.
If you do not agree to the processing of
your personal information in the way this privacy policy describes, please do not provide your information when
requested and stop using the Game Services. By using the Game
Services, you are accepting our rules regarding your personal information as
described in this privacy policy.
This Game has been developed
by Proxima Beta Pte. Limited (“we”, “us”, “our”).
For the purpose of data protection
laws, the data controller of your personal information in relation to the
Game Services is Proxima Beta Pte. Limited. The registered address
of Proxima Beta Pte. Limited is 10 Anson Road #21-07 International
Plaza, Singapore.
Our data protection officer can be
contacted at dpo@proximabeta.com.
Our representatives for
data protection purposes in certain jurisdictions are as follows:
|
EU |
Proxima Beta Europe B.V. |
Buitenveldertselaan 1-5, 1082
VA, Amsterdam, the Netherlands |
|
|
UK |
Image Frame Investment (UK)
Limited |
Suite 1,
3rd Floor, 11 - 12 St. James's Square, London, United Kingdom, SW1Y 4LB |
|
|
Serbia |
Karanovic & Partners o.a.d. Beograd |
Resavska 23, Belgrade, 11000,
Serbia |
local.representative@karanovicpartners.com |
|
Thailand |
Tencent (Thailand) Company Limited |
8 T-One Building, Floor 10th, 11th & 12th (Unit
3-5), Soi Sukhumvit 40, Sukhumvit Road,
Khwaeng Phra Khanong, Khet Khlong Toei, Bangkok 10110, Thailand |
|
|
Türkiye |
Özdağıstanli Ekici Avukatlık
Ortaklığı. |
Nidakule Ataşehir Kuzey Begonya Sok. No:3 Kat. 17 D: 162 34746 Ataşehir / İstanbul,
Türkiye |
turkeydatarep_proximabeta@iptech-legal.com |
Please reach out to us if you have any
questions or concerns regarding the processing of your personal information:
you can contact us anytime at dpo@proximabeta.com.
1. The Types of Personal Information We Use
This section describes the different types
of personal information we collect from you and how we collect it. If you would
like to know more about specific types of
data and how we use that data, please see the section entitled “How We Use Your Personal Information” below.
The following is a high-level summary of
the types of personal information we use:
1. Information you provide to us (either directly or
through a third party).
You give us information about you when you
register for the Game (your nominated nickname, and information we import from
your connected social media account (WeChat, Facebook, QQ, VKontakte, Twitter,
Google Play, Game Center or LINE) in order to set up your profile, including
your name as it appears on your social media profile, your user ID and your
profile picture). For certain regions, you may also be asked to provide us with
your date of birth (stored device-side only) to verify your age and for
administration of the gameplay management system. If you are located in certain
regions, we may ask you to provide an email address for the purpose of
verifying parental or guardian consent to use the Game services if you are
under the relevant minimum age. You also provide us with information when you
set up your profile for the Game (including region location and information you
voluntarily elect to provide in order to customise gameplay, such as gender) or
your nickname when you log-in as a ‘guest’ in order to use the Game.
Once a Game account is set up, you may
also choose to provide us with your mobile phone number or email address and a
password, which you may select yourself for these purposes. These will be bound
to your account (once verified by way of a verification code we will send to
you) for the purposes of enabling login by email or mobile phone number. If you
choose to bind your phone number or email address with your account, you will
have the option to login via your mobile phone number or email address and we
will access your phone number or email address to verify you as a user without
you having to enter a validation code or password every time you login. If you
choose to bind your phone number, you can also enable two-factor
authentication. Once enabled, we will verify additional data for authentication
if you log in from a new device. If you choose to bind your email address, we
will send an account security alert to your email address if we detect any
suspicious activity. If you need to recover your account, we will ask you
questions to verify your identity. If you would like to be featured on
leaderboards, you will also be asked to bind your mobile phone number. For
certain regions, we will ask you to bind your telephone number with your
account when you change your location setting.
In addition, you may choose to provide
your location (province and city) to use region-specific features, for example,
our Battle Zone Leaderboard, People Nearby, Regional Chat Channel and birthday
features. If you would like to use our birthday features, you may provide your
birthday (month and day) and location. You may add your in-game weapon
preferences, game mode preferences, voice chat preferences, audio
self-introduction and any other information to your calling card and share your
calling card and QR code with other players, if these functions are available
in your region. You also provide us with information when you participate in a
survey in the Game (in which case we will process the information you provide
to us as part of the survey, including country, age, gender, profession and
email address). When you participate in one of our sweepstakes events, which
may be conducted in-Game, on our Website or otherwise, you provide us with
information including email address, user ID, phone number, mailing address and
country; when you register for a tournament, we will collect your name, email address, country/region and user ID; and when you register for an e-sports event, we will
collect your team name, registration region, team logo, your name, nationality
or residency, email address, Discord ID (if applicable) and user ID. If you
qualify to attend in person an e-sports event, we will also ask you for your ID
or passport information, date of birth, gender, home address, phone number,
photo and social media profile. If you participate in tournaments or
e-sports events, we will use your user ID, nickname, battle videos and audio
and video recordings during matches to validate that you are the correct Game
user, to investigate any allegation of cheating and for marketing and
promotion. If you are suspended from
participating in tournaments or e-sports events for cheating or otherwise
violating tournament or e-sports event rules, we use your name, Game nickname
(including variations) and day and month of birth to enforce the suspension and
may publish your nickname, the reason
for the suspension and the duration on our Websites or social media
channels. If you participate in one of our game-based
events, to send you digital prize(s) if you win such prize(s), we will process
your email address and telephone number; to deliver physical prize(s) if you
win such prize(s), we will process your name (as shown on your passport), email
address, telephone number, mailing address and postal code; and if you share
the event with your friends, we will process your friends list.
You provide us with your telephone number
and/or email address and/or associated social media account information if you
choose to receive information on our game updates via email and/or SMS and/or
social media. Where applicable to your region, you
provide your email address if you choose to
receive information on our game promotions via email. You also provide information when you interact
with a Q&A function or with our customer service team, including your
contact information, any questions and images you submit and your social media
platform information. For data subject requests, we collect information to
verify your identity, your rights and to process the requests, including
country/region, name, user email address, screenshot of user ID and user
nickname, user ID, account registration date, login method, user nickname of
linked social media account, account UC balance, account BP balance, request
details, any other information necessary to verify your identity, and if the
request is made by a requestor on your behalf, name of requestor, email address
of requestor, requestor's relationship with you, proof of your identity and
requestor's authority.
If you use the eSports Website, we need
your Game login credentials to enable you to
access eSports Website, your user registration
information and account binding information to allow you to register as a
player on the eSports Website and to participate in eSports events and team
information to facilitate formation of teams.
If you would like to participate in Website events (if
available in your region), we use your social media account information or
email address to set up your account and your event registration information to
register you for an event. If you win a prize at a Website event, we use your
hashed nickname to announce your win and, in case of (i) an in-Game prize, your
user ID to deliver your prize; and (ii) a physical prize, your contact
information to deliver your prize.
2. Information about you generated as part of the Game Services
We automatically collect certain data from
you when you use the Game Services, namely your user ID, country/region,
nickname, language, IP address, device information (such as application
version, battery level, WiFi strength, available space, network type, OS
version, platform, carrier, country code, series ID, Android ID, IDFV, XID (if you are a guest user, generated from your existing device
information, model, manufacturer, Android ID), WiFi SSID (stored device-side
only) and time zone settings), registration time,
login time and status, battle and performance information, and information regarding your use of the Game Services,
such as date and time stamps of actions. We also collect and store your data:
·
each time
you interact with us, for example, when you use in-app or in-Game support to
communicate with us;
·
if you
choose to log in using a social media service, we import the social media user
ID and name of the friends (and in the case of Facebook, their Facebook
nickname and profile picture) from your social media profile so that you can
connect with your friends, invite them to team
up and share game activities with your friends;
·
if you
click on a link that advertises the Game, we store the Advertising ID for that
advertisement and select device information with your profile;
·
if you
enable chat services (audio and/or text and use them whether inside or outside
a battle) then we will process such data in order to deliver your messages to
other users;
·
if you
conduct any transactions within the Game or via a third party other than Google
Play or iOS App Store, we collect information to facilitate your transaction
and to maintain transaction records (including user ID, country and user information, cost, currency,
product purchased, purchase history, IP address, details of transactions linked
to user ID, and device details such as IDFV, network type, network
monitoring data, client exports IP, SDK version, application version, OS version, phone model or type of device, internet
connection) and use transaction identifiers to detect
fraud;
·
if you
request for a refund, we use your transaction ID, delivery status, consumption status, refund recommendation and user
account flag to help inform and improve the refund process;
·
if you
change your location setting, we use your IP address to suggest your current
location;
·
if you
have poor network connection, we collect your routing information to analyse
the cause to allow you to play the game;
·
if you
qualify for a tournament, we use your user ID to invite you to participate;
·
if you
take an in-Game screenshot, we process such data (device-side only) to
facilitate your sharing of the screenshot on social network;
·
if you
enable our highlights replay function, we use your Game operation records,
nickname, profile picture and ranking information to provide highlights replay
videos that you can share;
·
if you
are a highly-ranked player, your battle replay video may be featured as part of
the highlights showcased from time to time in-Game;
·
if you
choose to participate in our Beta test, the following information is used to
verify your eligibility: your login credentials, user ID, account type, Game
level, frequency of use of Game, whether your Game account is bound to a Beta
test account, and whether you have cheated in the Game;
·
for users
in certain regions, if you participate in a group photo event, we process the
photo you upload (processed device-side only), the photo generated (processed
device-side only), your user ID and your election to share the photo generated;
·
for users
in certain regions, if you create or join clans,
share or view picture, text or video content, comments or other posts, create
or join custom matches, tag content, follow creators, give or receive gifts or otherwise use or
customize the Club features: (i) we process your user ID, avatar, rank, country
and region, province, city, language, nickname, friends list, joined clans,
game title, custom room game data, eligibility tag, gift records, popularity,
game props owned and bookmarked, follows, picture, text and video content,
likes, comments or other posts you share publicly in the Club or with other clan members, social media links and creator profile and
statistics; (ii), we will process your user ID,
social media account nickname and content if you
choose to showcase content posted on your social media account in-Game; (iii) our content audit feature will detect if any picture, text and video
content you share in the Club or with other clan members contains pornography
or other content that violates the Community Guidelines or the End User License Agreement and remove content in such cases; (iv) we will process your user ID, carrier, network type, WiFi status,
device model, operating system, operating system version, frame rate, page load
time, memory information, exception error and stack, exception log to
optimize the performance of the Club functions and provide a better user
experience;
·
if you apply to be
reviewers of user-generated content, we process your nickname, user profile,
user ID and Facebook ID;
·
if you share replay
videos with your friends on your Moments page, we process your nickname, avatar
and any replay videos generated
with game operation records that you share;
·
if you add event
schedule information to your system calendar, this is provided device-side
only;
·
for users
in certain regions, when you are using the Game Services, we collect your daily
cumulative gameplay time and your daily rest time to prevent gaming addiction;
·
for users
in certain regions, we collect your game data, performance data and user
preference information to understand your skill levels and preferences, and provide a better user
experience;
·
if you
contact our support team or use our Q&A function, we collect information
including name (optional), user ID, nickname, country/region, device ID and
other device information, login channel ID, application version, SDK version,
battery level, WiFi strength, free space on device, IP address, network type,
OS version, browser type, Game server, platform, carrier, country code, language, source of ticket, details of
ticket, number of visits, social media platform information, ID and nickname
(if used to login to the Game), profile picture, birthday (day and month),
account status (whether an account is suspended and if so, since when, reason
for the suspension and game statistics), email address (optional if
in-app/in-Game support), phone number
(optional), registration time, VIP level, game
duration, historical records, items, currency, penalties, logins, activities,
recharge, purchases, in-game friend relationships, game match data and any question or
information that you provide in your communications. You also have the option
of providing a photo to illustrate any errors;
·
when you
enter specific pages (such as the contact page), when you click on certain
features (such as to chat or buttons to submit requests or ratings), when you
submit related information (such as ratings) and when you view pages and read
messages;
·
when you
are using the Game Services our security feature collects (in addition to the
categories of data listed above) device information including OAID, IDFV,
Android ID and available memory; and a list of installed APK and running apps;
· when you are using the Game Services, our security and anti-cheating security features (i) monitor users to identify and observe cheating behaviour; (ii) collect (in addition to the categories of data listed above) user’s in-Game instructions to generate an in-Game behavior video clip of suspected cheating behaviour for our review; (iii) detect if your profile picture is related to the sale of plug-ins or pornographic content and change it to a default profile picture if this is the case; (iv) identify abuse, harassment, the sale of plug-ins or other conduct in violation of our End User License Agreement and restrict your use of the chat functions where you have engaged in any of the foregoing if this is the case as well as, if applicable to your region, improve tools used for this; (v) detect if your signature, nickname, profile photo, free text, chat history or audio self-introduction contains malicious information or other content that violates local laws or the End User License Agreement and to block the content or change it to its default setting and prompt you to change it subsequently, as applicable; (vi) detect if you are usin