FAQ:

Q1: If I report a cheating player in the game, will the official PUBG MOBILE team receive this report and take action?

A: We do take action, so your reports are very helpful to us. We've recently launched a report feedback feature where players can find out if the players they reported have been penalized.

Q2: Will cheating players be exempted from punishment or receive a lighter punishment because they have spent a lot of money in the game?

A: No. Whether or not a player is punished has nothing to do with how much they have spent, as we have banned many accounts owned by players who made a lot of purchases. The length of the punishment depends on the player's cheating behavior.

Q3: Will I be punished if I don't use a plug-in cheat but knowingly play with other players who use plug-in cheats?

A: Yes. Players who team up frequently with players who use plug-in cheats will have their accounts banned for 7 days as well.

Q4: Why doesn't the PUBG MOBILE Security Team punish cheating players by banning their IP?

A: Because it's easy for cheating players to create fake IP addresses. If the official team bans the IP of cheating players, then normal players who are assigned to the banned IP address would be erroneously punished.

Q5: Why doesn't the PUBG MOBILE Security Team punish cheating players by banning their devices?

A: As PUBG MOBILE is a mobile game, there is a large difference in how we resolve security issues when compared to PC games. PC games can ban devices because various hardware codes can be used to identify cheating devices their unique locations. This is not the case for mobile games, as it is extremely easy and cheap to change the hardware code of a mobile device, making device bans easy for cheating players to bypass.

Q6: Will players using the emulator on a PC be punished if they bypass the emulator matchmaking on purpose to match with the players that are on mobile devices?

A: Yes. Their accounts will receive a warning and may even be banned in severe cases.